Plum IVR Support

I am attempting to test the various return states of a phone number for outbound calls. I intentionally placed a call to an invalid phone number (555-555-5555). The response I got back was failed with a calletype of busy. I had expected that would return failed - information tone or failed - operato...

This could be a rather serious issue as more people get their home phone service (like me) via their cable/internet provider. What is the current success rate at determining the correct callee type when these services are included? I just did a test call to my cell phone, picked it up and the callee...

Working through this now. When I'm done I'll post up a thorough VB.Net example from soup to nuts.

I'm working on an outbound calling addition to our existing hosted IVR application. When calling my cell phone, callee_type seems to be detected properly. However, when calling my home phone, which is Verizon FIOS it repeatedly (not 100% but greater than 90% of the time) detects the phone as an answ...

Should be QueueCalls.php all the way through. This will be a list of calls and each call will need to have parameters set with some ids we'll use in our IVR app for the start url to retrieve some more necessary information.

Does anyone have some example code using VB.Net or C# calling QueueCall.php? Is it actually necessary to create a text file or is there a way to form the request so that a file does not physically need to be created? We have a Citrix hosted Windows Forms application which will allow users to create ...

We have successfully taken our IVR app into production. For a future release we would like to give our clients the ability to setup call reminders for their clients. The workflow would be something like: 1) Scheduled task is run, calling Robocall.aspx in our IVR app 2) Robocall.aspx runs a database ...

Sorry for the earlier posts. I misunderstood your intentions. Here is some example code that will allow you to leave a message on the person's voicemail: <?xml version="1.0"?> <vxml version="2.0"> <property name="sensitivity" value="0.3"/> <form id="xfer"> <var name="mydur" expr="0"/> <transfer nam...

So you are saying that following scenario is impossible? 1) Caller calls the IVR system. 2) It is determined either through calculation or user interaction that a transfer to a live person is required. 3) The IVR system intiates a transfer to a person. 4) The person does not answer and the call goes...

I got it working, thanks. The submission aspx page creates a form level variable which just returns the id passed to it. This is useful for verification of the value in the call log also. For anyone else looking for how to do it the code we are using is below. Now on to logging transfers. MainVXML s...

But won't using a submit tag cause the app to navigate away from the current vxml script? That was the impression I was under. I read the documentation pages you listed before I posted. There wasn't a clear example of the scenario I need. Can you provide a quick example of a vxml script that will s...

But won't using a submit tag cause the app to navigate away from the current vxml script? That was the impression I was under. I read the documentation pages you listed before I posted. There wasn't a clear example of the scenario I need. Can you provide a quick example of a vxml script that will su...

Hello, In our application we have to support the following scenario. 1) Retrieve a list of dates 2) Read the dates to the user As each date is read to the user we need to update the database to specify that the user heard that date. This update cannot interrupt the workflow for the end user. It must...

That worked. Thank you.

Hi, In general, for local numbers calling into local numbers, you would only see the last 4 digits of the DNIS when using session.telephone.ani. However, for 800 numbers, you would be able to see the full 10 digits for the phone number. Regards, Plum Support Ok, so when the documentation says "loca...