Plum IVR Support

My company (Perfect Order, Inc.) has a hosted account on http://hosting.plumgroup.com with outbound service turned on. My account manager is Jennifer Johnson. She referred me to this site to have technical issues resolved. I've been trying to queue a single call but have been unsuccessful. My defaul...

Current outbound documentation (http://www.plumvoice.com/docs/dev/plumd ... nddevguide) does not mention anything about setting up the Outbound Tools in the hosted area or the Plum Outbound app on turnkey servers. Where could I find this information?

I have Outbound Tools on my hosted dev account, but I can't find it on my turnkey server. Instead, I have to log in to Plum Outbound on my server. Where's Outbound Tools?

I need to submit arbitrary data to the call result url as well. How would I accomplish that? There is no call_parameters POST variable for the call result url.

I queue a call. The call goes through and I answer the phone. Then an error occurs. What's going on? Here's the session log: Tue 07 Sep 2004 03:57:01 PM EDT: Call connected Writing status success to outboundStatusURL: http://outbound.plumgroup.com/outboundlib/setstatus.php?ani=16174172151&status=suc...

I should have mentioned that I'm using a hosted demo account.

I placed a few calls into my default campaign queue on 8/6. Call attempts were made and I was debugging along the way. Then the outbound calls stopped being made. I waited for a few hours, deleted calls and queued new outbound requests but nothing happened. I even restarted the default campaign. I f...

What happens if the phone number being called is incorrect? Is the callee_type set to "operator"?

How many rings before the outbound call fails and sets the callee_type to "noanswer"? Can a developer configure this?

What would be the easiest way to have ** take the user back to the top of the call tree at any time during the call? Some of my inputs only accept digits and inputting ** would just throw a nomatch event. Same thing would happen for menus. Is there a better/more standard way to accomplish this besid...

1) I can only specify text in the choice tag's body if I am accepting speech input?

2) How do I easily assign the selected choice to a variable? The choices are dynamically generated and I'd rather not iterate over them multiple times (once for prompt, once for choices, once for forms, etc).

Since the VoiceXML 2.0 specified global property "termchar" is unsupported, how do I get the # character to end user input? My current test case involves a field type of "digits": <form id="test"> <field name="testField" type="digits"> <prompt timeout="10s"> Enter a number, then press pound. </promp...

I'm working with a demo account on http://hosting.plumgroup.com. The VoiceXML Validator doesn't encounter any errors in the xml listed below but I get error.grammar.choice when I call in (call log listed below). What am I doing wrong? ----------------------------- VoiceXML --------------------------...

I want it to be defined in ABNF-XML (SRGS-XML) so my application is as platform independent as possible. I used the SRGS spec as a reference: http://www.w3.org/TR/speech-grammar/ The digits built-in grammar doesn't work for me since I need to support phone extensions (asterisk). Since PlumVoice does...

The VoiceXML 2.0 spec [1] points at the Speech Synthesis 1.0 spec [2] which defines the attributes for the say-as tag (including interpret-as). It appears the Plum platform only supports a working draft from April 2002 of the Speech Synthesis spec [3] which defines the type attribute. Is the say-as ...