Plum IVR Support

bilcorry

Or you can do a conditional:

<if cond="lang=='en'">
    <!-- english -->
    <audio src="http://incentivesonline.com/ivr/en/welcome.mp3">
    </audio>
<else />
    <!-- spanish -->
    <audio src="http://incentivesonline.com/ivr/es/welcome.mp3">
    </audio>
</if>

- Bil

bilcorry

Here's my solution for the archives (can you search these?): Instead of trying to save the location where the user hung up in a var, I instead have a "tickler" that periodically records their location in the call via <data>. It appears the script doesn't execute <data> if the caller has hung up. It'...

bilcorry

I want to know where the caller hung up during the call. My first thought was to pepper the code with: <var name="hungup" expr="'got to A'" /> ... <var name="hungup" expr="'got to B'" /> Then use the "hungup" var with <catch> to know where they hung up. Unfortunately, the script keeps running when a...

Plum IVR Support

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Where the caller hung up