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by support
Fri Jun 06, 2003 11:49 am
Forum: Plum iOn FAQs
Topic: What is the difference between graceful and immediate shutdo
Replies: 0
Views: 10729

What is the difference between graceful and immediate shutdo

A graceful shutdown will wait for any currently active calls to finish before shutting down the platform. An immediate shutdown will abruptly terminate any active calls and bring the platform down as quickly as possible.
by support
Fri Jun 06, 2003 11:47 am
Forum: Plum iOn FAQs
Topic: Can I alter the number of rings before the platform answers?
Replies: 0
Views: 10870

Can I alter the number of rings before the platform answers?

The number of rings before the platform answers only applies to analog systems. The administrator of the platform has access to the "Server Config" section of the Plum Voice Portal. In this section, there is an option to set the number of rings for the entire system. If the number of rings is set to...
by support
Fri Jun 06, 2003 11:43 am
Forum: Plum iOn FAQs
Topic: How can the Plum Voice Platform be remotely monitored?
Replies: 0
Views: 11000

How can the Plum Voice Platform be remotely monitored?

The Plum Voice Platform core maintains an internal monitoring function that operates on TCP port 7587. If you open a socket to this port, the core will return a string with status information before closing the socket.

For further information see: http://support.plumgroup.com/plumdocs/P ... e_Platform
by support
Fri Jun 06, 2003 11:43 am
Forum: Plum iOn FAQs
Topic: Can individual ports be stopped and started?
Replies: 0
Views: 10739

Can individual ports be stopped and started?

No. You must use graceful or immediate shutdown to stop all of the ports on your Plum Voice Platform.
by support
Fri Jun 06, 2003 11:43 am
Forum: Plum iOn FAQs
Topic: Why can't I configure a port as DNIS '0'?
Replies: 0
Views: 10750

Why can't I configure a port as DNIS '0'?

The Plum Voice Portal web interface is currently limited in that the administrator cannot configure a DNIS to '0'. Plum recommends using 4 or 5 digit DNIS values that match your current phone numbers sent to the system (i.e. 2012, 2013, 2014, 2015). If you have set the DNIS to '0' you may notice som...
by support
Fri Jun 06, 2003 11:42 am
Forum: Plum iOn FAQs
Topic: Why doesn't <transfer> work with my PBX?
Replies: 0
Views: 11077

Why doesn't <transfer> work with my PBX?

The Plum Voice Portal supports bridge on all systems, and supports blind transfers on most PBX systems. To find out if your system is supported, contact your Plum Sales Representitive. A simple bridge transfer example: <transfer dest="12345678901" bridge="true"> <prompt> You will...
by support
Fri Jun 06, 2003 11:41 am
Forum: Plum DEV FAQs
Topic: Why am I getting error messages about tags/elements that I k
Replies: 0
Views: 11477

Why am I getting error messages about tags/elements that I k

There is more than likely an error (syntactical, runtime, or otherwise) in the scripting code used to generate your VoiceXML (PHP, ASP, Perl, etc.). Typically, messages for such errors are rendered in HTML by the scripting language's interpreter... and then plopped directly into your VoiceXML script...
by support
Fri Jun 06, 2003 11:39 am
Forum: Plum DEV FAQs
Topic: How does file caching work?
Replies: 0
Views: 11233

How does file caching work?

When a file is requested from the proxy cache, the proxy cache first checks to see whether the file is currently stored locally. If so, it then checks when the local copy of the file is set to expire. If the local has not expired, it is immediately sent back to the platform. If the local copy has ex...
by support
Fri Jun 06, 2003 11:39 am
Forum: Plum DEV FAQs
Topic: Why do my prompts sometimes stop playing in the middle?
Replies: 0
Views: 11135

Why do my prompts sometimes stop playing in the middle?

There is one reason audio prompts will stop playing: user input. VoiceXML scripts that utilize speech recognition are susceptible to "speech bargein" (barge-in). In the code segment below (and across the platform in general), speech bargein is enabled by default. If the user says something or there ...
by support
Fri Jun 06, 2003 11:38 am
Forum: Plum DEV FAQs
Topic: Why won't my .wav file play?
Replies: 0
Views: 11831

Why won't my .wav file play?

There are two primary reasons why a .wav file won't play properly. 1) The .wav file is encoded in an unsupported format. The event log file will report something similar to the entries below: Mon 09 Jun 2003 02:17:54 PM EDT (000000;002;1055182515) [prompt] ERROR: File: http://test.plumgroup....
by support
Fri Jun 06, 2003 11:38 am
Forum: Plum DEV FAQs
Topic: What are "bridge" and "blind" transfer?
Replies: 0
Views: 13720

What are "bridge" and "blind" transfer?

When the platform is directed to perform a "bridge" transfer, it first claims an unused channel and makes an outbound call to the number specified in the <transfer> tag. When the party being called picks up, the platform patches together the original inbound call and the newly established outbound c...
by support
Mon Jun 02, 2003 7:39 pm
Forum: Plum DEV FAQs
Topic: Why can't I save audio collected with <record>?
Replies: 0
Views: 11264

Why can't I save audio collected with <record>?

If you are using <record> to collect audio data, check the following: 1. RECORD: Verify that the audio is being recorded correctly. Before posting to your application server, you can preview the recorded audio by using the <value> tag in a prompt. e.g. <record name="name" beep="true&q...
by support
Mon Jun 02, 2003 7:17 pm
Forum: Plum DEV FAQs
Topic: How long can I record using the <record> tag?
Replies: 0
Views: 11220

How long can I record using the <record> tag?

The VoiceXML Platform software does not set a limit on record time. At some point you are likely to run into problems, most likely because the script or the application server receiving the binary data times out. We've tested <record> with audio of over 30 minutes. The Programmer's Reference Guide l...
by support
Mon Jun 02, 2003 7:14 pm
Forum: Plum DEV FAQs
Topic: In what format is audio saved by the <record> tag?
Replies: 0
Views: 10981

In what format is audio saved by the <record> tag?

Audio is recorded as headerless 8 kHz 8 bit data, encoded as either u-law or a-law, depending on the Plum Voice Platform configuration setting. The default setting, which is used for Plum Voice Hosting, is u-law. Format conversions: If you need recorded audio to be accessible in other formats, a var...
by support
Mon Jun 02, 2003 7:03 pm
Forum: Plum DEV FAQs
Topic: What audio formats can I use with the <audio> tag?
Replies: 0
Views: 11656

What audio formats can I use with the <audio> tag?

You can use WAV files with these specifications: - channels: mono - sample rate: 8 kHz - encoding: either 16 bit linear, 8 bit u-law, or a-law coding (.wav). You can also use headerless audio files with 8 kHz, 8 bit u-law (.ul) or a-law (.al) encoding. All of these formats can also be used for fetch...