We've Moved! Please visit our new and improved forum over at our new portal: https://portal.plumvoice.com/hc/en-us/community/topics

Search found 3555 matches

by support
Thu Apr 25, 2019 3:19 pm
Forum: Plum DEV Q&A
Topic: Configuring SMS replies to our API requires authentication
Replies: 3
Views: 2444

Re: Configuring SMS replies to our API requires authenticati

Hello,

Thank you for the clarification, it was very helpful for us.

We have sent you a private message with more information on this matter, as it involves some details from your account. Please discuss further with us in that message.

Regards,
Plum Support
by support
Wed Apr 24, 2019 3:26 pm
Forum: Plum DEV Q&A
Topic: Configuring SMS replies to our API requires authentication
Replies: 3
Views: 2444

Re: Configuring SMS replies to our API requires authenticati

Hello, Thanks for your inquiry! The username/password for your DEV login credentials are used for HTTP authentication in regards to SMS REST APIs. You may refer to our documentation here: https://www.plumvoice.com/docs/dev/plumdevguide:smsoutbound. Please let us know if you have any further question...
by support
Wed Apr 24, 2019 12:09 pm
Forum: Plum Fuse+ Q&A
Topic: Post-Call Webservice - can it include Call_id?
Replies: 2
Views: 2553

Re: Post-Call Webservice - can it include Call_id?

Hi, We do not currently have a feature in the Post-Call Webservice that allows for retrieving the "call_id" value and setting it as a parameter. You can, however, access and set any parameter that is used in your fuse+ application. Our team will look into possibly adding this functionality in a futu...
by support
Tue Apr 23, 2019 8:41 am
Forum: Plum DEV Q&A
Topic: Enable Outbound calling for Trial account
Replies: 3
Views: 2332

Re: Enable Outbound calling for Trial account

Hello,

Thank you for the confirmation and you're very welcome! Please let us know if you have any other questions or inquiries.

Regards,
Plum Support
by support
Mon Apr 22, 2019 1:30 pm
Forum: Plum DEV Q&A
Topic: line break in outbound text message in Plumdev
Replies: 5
Views: 4199

Re: line break in outbound text message in Plumdev

Hi,

When using a line break, the message must be in double quotes. For example,

Code: Select all

 $params['body'] = "This is a notification. \n This is on a new line."; 
will work, but using single quotes will not work. Please let us know if you have any additional questions.


Kindly,
Plum Support
by support
Fri Apr 19, 2019 12:44 pm
Forum: Plum DEV Q&A
Topic: Collect digits with bargein errors to noinput
Replies: 4
Views: 2724

Re: Collect digits with bargein errors to noinput

Hi Michael, Thank you for providing that information. However, we still have not been able to recreate this issue with the same code on our side. We also placed three calls to your scratchpad, and that worked as expected with no issue. Could you please retest and let us know if you still encounter t...
by support
Fri Apr 19, 2019 12:08 pm
Forum: Plum DEV Q&A
Topic: Enable Outbound calling for Trial account
Replies: 3
Views: 2332

Re: Enable Outbound calling for Trial account

Hello,

We apologize for the confusion. Your Platform Consultant has enabled Outbound Calling functionality in your account for you. If there's anything else we can assist you with, please let us know!

Regards,
Plum Support
by support
Fri Apr 19, 2019 9:04 am
Forum: Plum DEV Q&A
Topic: Collect digits with bargein errors to noinput
Replies: 4
Views: 2724

Re: Collect digits with bargein errors to noinput

Hi Michael, So far we have been unable to recreate this behavior. Could you please specify exactly when you are attempting to press either 1 or 2? Also, can you specify what type of phone and carrier you are making this call from? This information will help us greatly in our investigation. Regards, ...
by support
Thu Apr 18, 2019 3:48 pm
Forum: Plum DEV Q&A
Topic: Collect digits with bargein errors to noinput
Replies: 4
Views: 2724

Re: Collect digits with bargein errors to noinput

Hi Michael,

Thank you for bringing this to our attention! Your thorough examples and descriptions are very helpful. Our engineers are looking into this issue, and we will update you once we have more information.

Regards,
Plum Support
by support
Wed Apr 17, 2019 10:28 am
Forum: Plum Fuse+ Q&A
Topic: Plum Fuse+ "Uncaught event: error.badfetch.http.500" on REST
Replies: 1
Views: 2127

Re: Plum Fuse+ "Uncaught event: error.badfetch.http.500" on

Hi,

Please refer to your PM inbox for the answer to this question.

Regards,
Plum Support
by support
Wed Apr 10, 2019 10:37 am
Forum: Plum DEV Q&A
Topic: Reprpmpt tag Disconnects when a goto tag was executed before
Replies: 2
Views: 2379

Re: Reprpmpt tag Disconnects when a goto tag was executed be

Hi, Our team has looked further into this and were able to reproduce the issue you are having. We recommend adding a "clear" tag after the "if" condition found in the "filled" tag. In other words, when the user enters "9", having "<clear namelist="beddbecadee"/>" before "<goto nextitem="beddbecadee"...
by support
Tue Apr 09, 2019 3:05 pm
Forum: Plum DEV Q&A
Topic: Reprpmpt tag Disconnects when a goto tag was executed before
Replies: 2
Views: 2379

Re: Reprpmpt tag Disconnects when a goto tag was executed be

Hi,

Thank you for reaching out.
Our engineers are currently looking into this.
We will keep you updated on this issue.

Regards,
Plum Support
by support
Fri Apr 05, 2019 11:52 am
Forum: Plum Fuse+ Q&A
Topic: Asigning new variables
Replies: 3
Views: 2648

Re: Asigning new variables

Hi,

Using the JavaScript module you can concatenate the values and symbols together.
For example:

Code: Select all

month = 04;
year = 2019;
dash = -;
date = year.concat(dash,month);
This will set date equal to:
2019-04

Please reach back out if you have any further questions.

Regards,
Plum Support
by support
Fri Apr 05, 2019 10:43 am
Forum: Plum DEV Q&A
Topic: Unexpected result returned from grammar
Replies: 8
Views: 3549

Re: Unexpected result returned from grammar

Hi, To answer your first question, yes, you can have multiple grammars of different languages active at the same time. In regards to the testing, we have conducted multiple tests and experienced similar results. The outcome is dependent on background noise, accent of the speaker, and the phone being...
by support
Fri Apr 05, 2019 10:11 am
Forum: Plum Fuse+ Q&A
Topic: Handling Fuse+ Server & Call Center Timezone Differences
Replies: 1
Views: 2150

Re: Handling Fuse+ Server & Call Center Timezone Differences

Hi,

Thank you for your post
1. Yes, you can depend on the server always being in the eastern timezone.
2. The easiest way to retrieve a different timezone would be to do the conversion using the JavaScript module.
Please reach back out with any further questions.

Regards,
Plum Support