Plum IVR Support

Hi, We do reference the session.id within the VMXL application <var name = "fldSession" expr = "session.id" /> Outside of that we want to log session id using HttpContext.Current.Request to get it. So far I've tried without any luck .... HttpContext.Current.Request[session.id] HttpContext.Current.Re...

Hi,

So this is basically, For some reason with Plum this returns an empty string or null. Do you know why it could be empty?

Any thoughts? Your assistance will be very much appreciated.

We are getting the error below "Failed to find any SessionID info" in the log file. Thanks IVR web.config <appSettings> <add key="CallerIDPath" value="session.telephone.ani"/> <add key="SessionIDPath" value="session.id"/> <appSettings> if (!string.IsNullOrEmpty(HttpContext.Current.Request[sessionIDP...

Hi,

We found another issue, it looks like our application stopped logging [session.id] and [session.telephone.ani] values.
We use <var name = "fldSession" expr = "session.id" /> in global.vxml file. Can you please help to resolve this issue. Thanks

Thanks again, I was able to fixed it. One more question...I've noticed that the log entry shows full credit card number (please check below). Since we must be in compliance with PCI Security Council standards, we should not allow any sensitive data to be stored in the logs. We used <voxeo:logcontrol...

Hi, Thanks for your explanation, but I don't see any <audio> tags without the required attributes (src, expr or stream). Also, I used the "validate" button in Application Configuration and it didn't return any error for the URL below. Do you mind to take a look at the URL below and let me know which...

Thanks. Changed and It worked without issue. Please check another error below. Validate URL: http://63.88.109.202/DebugIVRSessionsLogs/201710051549014516778/8.xml This document is valid VoiceXML ERROR in the log: DocumentParser::FetchDocument - Parse error in file "authentication.aspx?validate=Passw...

Hi, Thanks for your response. We don't need any help to make this change. However, we were trying to avoid any code changes since our IVR application performs well with Voxeo as it is. We are getting another issue please check below. Let me know if you want me to open a separate ticket for it. Valid...

Hello again, Thanks for your response. I'm not sure what do you mean by " There is no standard for setting an HTTP Referer header in VoiceXML and our platform does not ever send that header value"? I thought you just have to read the Referer HTTP header value from the request? Please check below tha...

We use the same code that we have in our production to test with Plum. Can't think of any difference in the code and/or test data we are using with Voxeo vs. with Plum. Thanks Please see below: protected string PreviousPage; PreviousPage = Request.UrlReferrer.LocalPath; --aspx page <menu id="Confirm...

Can you please elaborate your suggestion? Do you have any specific recommendation where to look for the reason why the <goto> next attribute is not defined? As I mentioned in my previous post it works fine with Voxeo. Thanks!

Thanks. Got fixed the issue. However, please check below the error I'm getting now... DocumentParser::FetchDocument - Parse error in file "authentication.aspx?Mode=ConfirmLogin", line 24, column 54 - <goto> tag: exactly one of next, expr, nextitem or expritem must be specified errno: 205 uri authent...

Hello, Thanks for your response. Please see below the VXML and the error from Plum Dev Validator (https://www.screencast.com/t/08y7fyn8) Validate URL: http://63.88.109.202/DebugIVRSessionsLogs\201709261018016142797/4.xml This document is not valid VoiceXML! Element catch is not declared in choice li...

Hi, We are having an issue with combining <menu> and <catch> elements, please check the error and code sample below. We are currently using this code with another provider without having any issues. Please let us know what will be the possible solution. ERROR: DocumentParser::FetchDocument - Parse e...