Plum IVR Support

I catch a disconnect here: ... <catch event="connection.disconnect"> <submit next="Process.aspx?p=Disconnect" namelist="session.id" method="post" /> </catch> </form> My process.aspx?Disconnect page returns this code: <!DOCTYPE vxml PUBLIC "-//W3C//DTD VOICEXML 2.0//EN" "http://www.w3.org/TR/voicexml...

Here are the two fields where this grammar is used. Please note that this is a sporadic issue. <field name="AccessCode" type="digits?length=5" cond="lang == 'english'"> <prompt> <voice name="Samantha">Please enter your I.D. code followed by the pound sign.</voice> </prompt> <filled> </filled> <catch...

Hi, I've noticed this error in the error log a few times. Why would the system sometimes not be able to load a built-in grammar? Is there anything I can do on my side or is this a bug? Thanks. error 67 [01/Nov/2008:15:11:46 -0400] 000011;067;1225566415 Error loading built-in grammar: dtmf/digits?len...

What does the following error in the error log mean? How do I prevent this?
Thanks.

000004;080;1225510019 Max Disconnect Count Exceeded

Thanks much! We have some happy French-Canadians!

Wondering what the status on this is... don't want to make those french canadians wait!!

Thank you I've done that and it is still alternating between male and female french voices. A bigger issue i am experience is that after the initial two french prompts it fails to play any further french prompts. Here is that thread: http://support.plumgroup.com/viewtopic.php?t=1056 Thanks for your ...

Below is my code for implementing a multilingual menu. The french prompts play up until the SetLanguage field. After i press 2 for french i hear no audio. When i look at the call log i can see the prompts being played and even accepting my dtmf entries... but i don't hear anything. I believe this is...

I would like to change the voicename on my french leaf page to Julie and the language to fr-CA.. is this possible or do i need to specify the voice tag for each prompt?

Hi, when I run the following the first french voice ("Bienvenue...") is a male, the second is a female. Why would that be? <vxml version="2.0"> <property name="voicename" value="Samantha"/> <property name="inputmodes" value="dtmf"/> <property name="termchar" value="#"/> <property name="timeout" valu...

OK, I found the issue. It was putting a space between the 1.. so i entered: '11' and it came back with '1 1'.. cheeky. I've added a script tag:
which seems to work fine.

if you add the below to the filled tag it does not work. <filled> <if cond="num=='1'"> <prompt>this will work</prompt> <elseif cond="num='11'"/> <prompt>this will not work...</prompt> <else/> <prompt>...instead this will be read.</prompt> </if> </filled> I've tried it with and without single quotes ...

Hi, I am trying to implement a grammar that allows the user to select more than 10 options. Below is the grammar I am using but it isn't working, i think, because there is no "11" key on the phone. How would i implement something like this? Thanks, JC <grammar type="application/srgs+xml" root="ReadC...

Oh, and I disabled Keep-Alives in IIS7.. we'll see how that works.

I think I know the answer here but want to run it by you for your thoughts. If I set up an initial page hosted on plum's scratchpad that trapped the badfetch to detect whether the webserver was responding and acted accordingly I could forward the rest of the conversation to a server that was respond...