Plum IVR Support

Hello Support, This is exactly what i did and it did not work well, Not even 10% success rate. So, i was going through other posts regarding AlhpaNum in this forum. I found this Post very helpful.- http://support.plumvoice.com/viewtopic.php?t=955 I almost cloned the approach and so far it is recogni...

So i just do like this in the below code. That's it. Code for your review. I know it will work, but out of curiousity, wanted to know how the Property Tag is associated to NoInput. Or the Code goes line by line and waits for timeout and then goes to NoInput Tag? <form id="mainmenu"> <field name="lan...

Thank You for your reply. I can see that Grammar is loading correctly and no error. We really really need help on fine tuning the below VXML. Our team have tested multiple times the voice input of AlphaNumeric AccountID between 4-8 characters, Still the speech recognition is really really bad. It ca...

Thanks, it was a great logic, works perfect. However, is there anyway to control the wait time and then go to No Input Tag, How to delay before code goes to NoInput Tag. I do not see a delay kind of property available for Noinput tag. What is the default wait time in seconds before code goes to noin...

Hello, From your guidance, I wrote a vxml, where recipient will be prompted to speak an alpha-numeric AccountID. Our AccountID is no longer than 9 Alpha/Digit, and User has to speak out alphabet or Digit one at a time. For example 9 2 3 6 5 7 8 A P (Like in your example). I was going through this th...

Hello, We have a requirement which looks very ordinary/Simple. Here is how the Greeting (Prompt) looks like - "Thanks for calling XYZ company, For Spanish Press 2." Means, If user do not press 2, start playing prompts in English (Technically, do not go to Spanish Branch of the VXML). The challenge i...

Thanks, resolved it.

Hello, I have wrote an Inbound Call Script, So far so good. I am trying to Route a Call to Support Department when Caller can not perform business over Inbound Script. But i would like to Put a condition that Calls can be transferred to Support Dept during the Business Hours 8 AM to 5 PM EST only, o...

Thanks for your Prompt reply. So, is there any possibility to take input from Voice instead DTMF for Alpha-Numeric AccountID? Also, the VXML should support the input either English or Spanish. It would be great if you can point me to an example where vxml can prompt language selection and then take ...

Hello, I wrote a vxml, where recipient will be prompted for entering an AccountID which is alpha-numeric and vxml will send the input to our webservice to validate and prompt further. Entering DTMF tone for numeric value is straightforward, how can we accept alphanumeric input from caller? Please he...

Hello, Could you Please provide us a sample vxml for Prompting Caller about the Payment Amount Due (including Decimals), And Prompt to input Debit/Credit number and other details. After verification/validation of Payment details, confirm and Terminate. Of course there is more than that but a sample ...

I have resolved all the issues, using Scratchpad was helpful than Scratching my Head

Thank You So Much!

Thank you for pointing me to the ScracthPad (VXML Validator), I am not sure how i missed that. I would have saved a lot of time.

I will get back to you if i face any issues.

Thank You very much for all your support.

First of all, Thank you very much, your response was really helpful to fix some issues, However i have below clarifications. Please guide. Question on Issue 1 Response -> <grammar type="application/srgs+xml" root="voice_options" mode="voice"> <rule id="voice_options_6"> <one-of> <item>Service</item>...

Hello,

Do you offer VoiceXML Visual Designer Tool like Voxeo?
Do you offer a Sample VXML's step by step, to build and run basic interactive voice telephone applications. for example, Weather Forecast Service, dialog flow, and validation?

Please let me know.