Plum IVR Support

Hi, The best way to avoid mispronunciation is by uploading audio files for each insurance company's name. <audio src = "wav/geico.wav"> GEICO </audio> Yet if you're unable to record any audio files, the names could also be spelled out phonetically. <prompt> Guy Co </prompt> Regards, Plum Support

Hello, The error you are seeing indicates that a <block> tag is being used in a part of your VoiceXML where it is not allowed. Without sample VoiceXML code that includes the code around and including that line (line 112) it is difficult to state exactly what is wrong with your code. However, based o...

Hi,

It looks like you were able to find a solution, but please feel free to let us know if you have any further questions we can help you with.

Regards,
Plum Support

Hi Frederick,

It is possible. You can set the variable "dest_expr" inside the same <form> as your transfer. Just make sure you set the variable before the <transfer> tag.

Regards,
Plum Support

Hi Frederick, You can use the "recordcall" property to record the call between the callee (your user) and the third party. Be sure to place the "recordcall" property within the <form> you do your transfer. Here's some example code: <var name="user_phone_num" expr="your user's phone number, or whatev...

What phone number are you using to dial into your IVR application? Once we know, we'll take a look and see what we can find.

Plum Support

Hi, There are no tutorials that address your problem in its entirety, but there are resources to help you with the various pieces: General VXML tutorial: http://www.plumvoice.com/docs/dev/developer_reference:tutorial Recording audio and sending it to a web server: http://support.plumvoice.com/viewto...

Hi,

Could you provide us with links to the exact IVR posts that you want removed from the forum?

Regards,
Plum Support

Moved IVR question to Pre-built Applications Q&A.

The forum database has now been restored. To anyone who posted an IVR topic after November 21st, please repost your IVR topic.

Hi,

You shouldn't have to do any more than include a handler (at the appropriate scope) that catches the "connection.disconnect" event (which you have already done).

If this still isn't working, please provide a link to more/all of the above IVR code page so we can review it.


Regards,
Plum support

Hi, We ran this IVR code snippet and were able to enter 0# for the amount and hear it read back to us correctly ("you entered zero dollars..."). Please provide a link to this IVR script page on your IVR server and the phone number at which this IVR application is running so we can better diagnose (y...

Hello,

Since this feature is outside of the VoiceXML spec, we have no plans to implement it on the IVR platform.


Regards,

Plum Support

Our engineering staff has been been very busy these past few months developing several technology enhancements for our hosted and turn-key developers/customers: *Hosted Outbound Dialing Service - Developers will soon be able to write voice xml applications on the Plum IVR that dial out. An Early Ado...

The Plum Group is pleased to announce that we have re-designed the support site!! There are several improvements over the old version: *revised documentation - all plum reference documents have been significantly overhauled in that they reflect the most recent platform revision available to date (cu...