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- Mon Jun 16, 2003 1:12 pm
- Forum: Plum DEV FAQs
- Topic: Which version of VoiceXML does the Plum Voice Platform suppo
- Replies: 0
- Views: 19139
Which version of VoiceXML does the Plum Voice Platform suppo
The Plum Voice Platform supports version 2.0 of VoiceXML.
- Fri Jun 13, 2003 2:26 pm
- Forum: Plum DEV FAQs
- Topic: Are there any limits on what can be done in a hangup handler
- Replies: 0
- Views: 19049
Are there any limits on what can be done in a hangup handler
Any executable VoiceXML code can go within a <catch> block. However it should be noted that great care be taken when catching a telephone.disconnect.* event: If a <catch> block contains VoiceXML code that generates another disconnect event (for instance a <prompt> within a <catch> block will throw a...
- Fri Jun 13, 2003 2:25 pm
- Forum: Plum DEV FAQs
- Topic: Can execution of a block be interrupted by telephone.disconn
- Replies: 0
- Views: 19199
Can execution of a block be interrupted by telephone.disconn
Only prompts within an executable block can be interrupted by a disconnect event. All other executable code will be run to completion.
- Fri Jun 13, 2003 2:22 pm
- Forum: Plum DEV FAQs
- Topic: What is the difference between using <param> or nameli
- Replies: 0
- Views: 19846
What is the difference between using <param> or nameli
The <param> tag submits data to a <subdialog> (or <object>) without the need for an HTTP request or server-side scripting. Any data passed via <param> is available as a series of variables in the (new) <subdialog> context. E.g.: <form id="test"> <var name="var1" expr="'tooth'" /> <var name="var2" ex...
- Fri Jun 13, 2003 2:16 pm
- Forum: Plum DEV FAQs
- Topic: Can I use my own grammar for a <choice> instead of the
- Replies: 0
- Views: 20096
Can I use my own grammar for a <choice> instead of the
Yes. If you specify a <grammar> element within a <choice>, that grammar will be used instead of the automatically generated grammar. <menu> <prompt>Say sports, weather, or news</prompt> <choice next="#sports"> <grammar>sports</grammar> One </choice> <choice next="#weather"> <grammar>weather</grammar...
- Fri Jun 13, 2003 2:16 pm
- Forum: Plum DEV FAQs
- Topic: How do I access the shadow variables in an input item?
- Replies: 0
- Views: 19718
How do I access the shadow variables in an input item?
Input items (<field> tags, <record> tags, etc.) have an associated set of shadow variables which are used to return results from the execution of the input item (other than the value stored under the input item's name attribute). A shadow variable is referenced as name$.shadowvar where name is the v...
- Fri Jun 13, 2003 2:15 pm
- Forum: Plum DEV FAQs
- Topic: When does the interpreter listen for input?
- Replies: 0
- Views: 19134
When does the interpreter listen for input?
This depends on the active input modes and the bargein attributes of any prompts or blocks that precede a given input item. Active input modes can be set at a given scope (dialog, document, etc.) by setting the global platform property "inputmodes". <property name="inputmodes" value="dtmf voice" /> ...
- Fri Jun 13, 2003 2:14 pm
- Forum: Plum DEV FAQs
- Topic: How can I spell out ticker symbols such as CSCO or MSFT in p
- Replies: 0
- Views: 19613
How can I spell out ticker symbols such as CSCO or MSFT in p
You can spell out any arbitrary string of text by wrapping a <say-as type="acronym"> tag around it. E.g. <form id="sayas_test"> <block> <prompt> <say-as type="acronym">MSFT</say-as> is currently trading at <say-as type="currency">$25.03</say-as>. <say-as type="acronym">CSCO</say-as> is currently tra...
- Fri Jun 13, 2003 2:14 pm
- Forum: Plum iOn FAQs
- Topic: How do I make the platform less sensitive to external noise?
- Replies: 0
- Views: 18479
How do I make the platform less sensitive to external noise?
The Bargein Threshold and Silence Threshold can be set from the administrator's Server Configuration form. The values set there are in decibels where 3 dB represents the loudest possible signal over the phone. The bargein threshold is specifically the loudness level that must be reached before the p...
- Fri Jun 13, 2003 2:13 pm
- Forum: Plum DEV FAQs
- Topic: How can I have different prompts for the same field?
- Replies: 0
- Views: 19363
How can I have different prompts for the same field?
The <prompt> tag's "count" attribute specifies how many times the user must have visited the form item containing a given prompt before it is played. E.g. <form id="form1"> <field name="blah" type="digits"> <prompt count="1"> Please enter a number. </prompt> <prompt count="3"> Using your telephone k...
- Fri Jun 13, 2003 2:12 pm
- Forum: Plum DEV FAQs
- Topic: How is the # key treated differently from the other DTMF key
- Replies: 0
- Views: 19164
How is the # key treated differently from the other DTMF key
The # key is the default key for terminating DTMF input. The # key itself can be captured if it is specified within a grammar: <form id="pound_test"> <field name="foo"> <grammar>1|2|"#"</grammar> <prompt>Please press one, two or the pound key</prompt> <filled> <if cond="foo == '#'"> You pressed the ...
- Fri Jun 13, 2003 2:10 pm
- Forum: Plum DEV FAQs
- Topic: Can I listen to the actual utterances from a session offline
- Replies: 0
- Views: 19243
Can I listen to the actual utterances from a session offline
Yes. In the Application Setup window next to each DNIS in your account there are three links: Last, Live, and Utterance. If you click on the Utterance link you'll have access to .wav files of all of the utterances for the DNIS from the last call session.
- Fri Jun 13, 2003 1:57 pm
- Forum: Plum DEV FAQs
- Topic: What is hotword recognition?
- Replies: 0
- Views: 19078
What is hotword recognition?
There are two possible recognition modes: speech and hotword . Speech mode is the only recognition mode support by the Plum Voice Platform. In speech mode, the platform will interrupt a prompt and attempt recognition as soon as it detects any sound. The platform will then analyze the sound for speec...
- Fri Jun 13, 2003 1:56 pm
- Forum: Plum DEV FAQs
- Topic: How do I recognize a substring of a long phrase?
- Replies: 0
- Views: 19046
How do I recognize a substring of a long phrase?
The Plum Voice Portal supports multiple speech recognition engines, and thus many grammar formats. The two main grammar formats are SRGS and JSGF. In both cases, substrings of the utterance are actively searched for. So, in SRGS: <grammar type="application/srgs"> <rule id="action" scope="public"> <o...
- Fri Jun 13, 2003 1:55 pm
- Forum: Plum DEV FAQs
- Topic: Can I convert arbitrary, free speech to text?
- Replies: 0
- Views: 19062
Can I convert arbitrary, free speech to text?
No. The Plum Voice Platform supports state of the art automatic speech recognition. However, the state of the art -- from Plum or any vendor -- does not support reliable, speaker independent transcription of arbitrary speech. Some speech recognition systems are tuned to a particular speaker and requ...