Plum IVR Support

To Piggy back off of tocnaza's reply, DTMF is used in-order to ensure sensitive data is being protected. DTMF tones cannot be interpreted by the human ear however they can be easily decoded by a phone system.

Hello, Both es_us and es-MX can be used as spanish TTS voices, depending on the voice you require. es_us is more commonly used within the US, whereas es-MX is catered for Mexican Spanish. Pre-parsing could be done outside the vxml code by splitting the amount. Here's an example of parsing the balanc...

Hello, Sure thing! Please refer below for an example on how to preparse the currency amount: <prompt> <speak xml:lang="es_us"><say-as type="currency">$<value expr="dollar"/></say-as> y <value expr="cents"/> centavos. </speak> </prompt> Please let us know if you have any further questions. Regards, P...

Hello,

You're very welcome! Glad to be of assistance.

Regards,
Plum Support

Hello,

Thank you for bringing this to our attention! The AM and PM indication has been added to be part of the upcoming release, which will be rolled out early this month. Please let us know if there's anything else we can assist with!

Regards,
Plum Support

Hello, 1. Voices are configured per application, so it would not be possible to set it per module. 2. It is possible to have different transfer modules set to different timeouts, and branch to one depending on the 'transferTimeout' value. You can go to option in the transfer module and select "show ...

Hello, Unfortunately the detailed call logs only get stored for 5 days. The session logs exist for much longer, but those are very simple records of the calls. However, you may utilize our log tag for any data you would like in your session logs! Please refer to our documentation here: https://www.p...

Hello jparnell, We received word from the vendor but while the response was helpful, it looks like we aren't any closer to determining why a message will or will not be received depending on the content. According to our SMS vendor, there is some filtering involved but on a carrier-by-carrier basis....

Hi Jordi, Please see below for the answers to your questions: Is it possible to play a early media message? - At this time, no we do not offer early media messages. Is it possible to add custom mask to DTMF input (e.g. a 10 digit number should be entered which can never start with 001, if somebody s...

Hello, Thanks for your question. This is a known bug that will be addressed and fixed in the next Fuse+ Platform Update, which is expected to be released early June. We do want to make sure this is related to the fix, so if you'd like to DM us the application name and some call examples, we'd be gla...

Hello again jparnell,

We received an update from our vendor that they are escalating this reported issue to their carrier. Once we hear from them, we will update you with any new information.

Regards,
Plum Support

Hi jpgariepy,

Unfortunately the answer is no to both the Nuance 10.2 or 10.5 and Nuance 11 Dragon Voice at this time. Thank you for reaching out anyway!

Regards,
Plum Support

Hi jparnell, We've been performing a variety of tests using different phone types, message lengths, and versions of "prescriptions" and "rx". So far the results have been inconclusive so we've generated a couple of SMS examples that did and didn't get sent even though the result we see is "delivered...

Hello, Thank you for providing us with CTIA’s requirement documentation! Could you confirm with us if you were planning to use short-code for SMS? The documentation requires the HELP keyword to return certain information for short-code messaging, and we currently only support long-code messaging. Wo...

Hello, Thanks for your inquiry. We would be glad to expand on this for you. As you have observed, the keyword HELP will return this message - “Reply STOP to unsubscribe. Msg&Data Rates May Apply”. Our carrier has informed that this is to help ensure that the messaging app complies with recommended p...