Plum IVR Support

There are currently no plans to support windows streaming media, but support may be added in the near future provided there is demand for it. The next IVR platform release will support mp3 format (platform release 2.4.2) It's recommended that you contact our sales department to inquire about our cus...

Your question is unclear...could you please give a more detailed description? If you seek answers to a different question, please post them under a new IVR topic.

Thank You.

Where are you putting the IVR tag? It's possible it may be in the wrong location, and out of scope. To give a <property> tag document scope (active for the given vxml document), it should be one level below the <vxml> tag. Heres an IVR example: <?xml version="1.0" ?> <vxml version="2.0"> <property n...

Often times, the function keys (* and #) are used to provide additional functionality in voice vxml applications. Here's a simple grammar tag example that specifies the star key, using jsgf (the default grammar type): <grammar>"*"</grammar> Here is the same grammar tag, specified with regexp instead...

While a "," in a dialing string represents a 1.5 second pause for analog and channelized T1 systems, it has a different meaning on ISDN systems which can vary from deployment to deployment. A "," should not be used within a dialing string on an ISDN system.

If you're making changes to the IVR application assigned to a DNIS, you shouldn't have to restart the IVR platform at all. If, however, you're making changes to the DNIS assigned to a channel, a restart is necessary. The bug mentioned is specific to channelized T1 systems. The Dialogic drivers do no...

The Plum IVR Platform is multi-threaded and runs as a daemonized process. Each channel is handled by a separate thread. Also, both the speech recognition engine and the text to speech engine run as separate processes. Speech recognition and TTS service requests are passed through socket connections,...

Sample IVR applications and IVR code, along with complete VoiceXML DTD's and developer tools are available from Plum. To obtain an IVR developers kit, please contact us at support@plumvoice.com

Here's what IVR developers at Plum use for converting 8 bit u-law headerless files to wav:

To play recorded audio files, the Plum Voice Platform first checks the MIME type of the source file returned by the IVR application server. If no MIME type is returned, then the IVR platform checks the file extension to infer the file format. If you're having trouble playing back recorded 8 bit u-la...

The plum voice platform is compliant with vxml version 2.0

The <sayas> is deprecated in the w3c standard committe's official specification for v2.0;
Plum Voice therefore does not use this tag. Use <say-as> instead.

<disconnect> causes the interpreter to disconnect from the user and throws a connection.disconnect.hangup event, which may be caught to do cleanup processing, e.g.. <exit> returns control to the interpreter context, basically just ending the call. Since the <exit> element does not throw an "exit" ev...

A new cookie jar is created on a per session basis. Thus, cookies are maintained for the life of a single call and destroyed at the end of the call. An alternative to cookies for maintaining state information throughout the life of a single call session is to use the root document feature of VoiceXM...

The Plum Voice Platform currently does not support mixed initiative (as of release 2.4.1). However, that feature is expected to be implemented for the 2.4.2 release.

The session variable "session.telephone.ani" can be used to access the phone number of the caller (typically available from most phone numbers in North America). <vxml version="2.0" xmlns="http://www.w3.org/2001/vxml"> <form id="ani_test"> <block> <prompt> You are calling from phone number <say-as t...