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by support
Fri Jun 13, 2003 1:54 pm
Forum: Plum DEV FAQs
Topic: Can grammars include punctuation?
Replies: 0
Views: 17306

Can grammars include punctuation?

Generally speaking grammars will ignore punctuation. Ignore meaning any punctuation placed in a grammar will be thrown out by the speech recognition engine and no results will ever contain that punctuation. An example of punctuation being ignored would be: <grammar type="application/jsgf">( Hello, W...
by support
Fri Jun 13, 2003 1:54 pm
Forum: Plum DEV FAQs
Topic: What are the requirements for a legal VoiceXML document?
Replies: 0
Views: 17870

What are the requirements for a legal VoiceXML document?

A legal VoiceXML document must - contain well-formed XML (see http://www.w3.org/TR/2000/REC-xml-20001006#sec-well-formed ) - be valid with respect to a VoiceXML DTD (Document Type Description) To be valid, the document must have (at a minimum) - an XML prolog - a <vxml> root element (with "version" ...
by support
Fri Jun 13, 2003 1:54 pm
Forum: Plum DEV FAQs
Topic: Does my VoiceXML document need to have a DOCTYPE declaration
Replies: 0
Views: 17000

Does my VoiceXML document need to have a DOCTYPE declaration

All VoiceXML documents run under the Plum VP are validated using the appropriate DTD for the platform version; if your document contains some other DOCTYPE declaration, that DOCTYPE declaration is ignored and your document is validated against the platform DTD. If you which to utilize the document v...
by support
Wed Jun 11, 2003 5:22 pm
Forum: Plum iOn FAQs
Topic: Why doesn't the "Save As..." button work in the we
Replies: 0
Views: 16660

Why doesn't the "Save As..." button work in the we

The "Save As..." button will only work under IE. Future versions of the administrative UI may hide the "Save As..." button for browsers that do not support this feature.
by support
Wed Jun 11, 2003 4:13 pm
Forum: Plum DEV FAQs
Topic: After the caller has hung up, is there any way for me to per
Replies: 0
Views: 17896

After the caller has hung up, is there any way for me to per

Use <catch> to trap the disconnect by catching the connection.disconnect event. For example: <catch event="connection.disconnect"> <!-- clean up --> <submit next="close_session.php" namelist="session_id"/> </catch> This could be used to call the server script close_session.php to clean up and close ...
by support
Wed Jun 11, 2003 4:12 pm
Forum: Plum DEV FAQs
Topic: When should I break my VoiceXML application into multiple do
Replies: 0
Views: 16719

When should I break my VoiceXML application into multiple do

In general, it's probably best to break your application into smaller pieces that each perform a logically discrete task (as you would with any programming language). You can gain some measure of efficiency in your dialog transitions (e.g. with <goto>) by keeping them within the same document (such ...
by support
Wed Jun 11, 2003 4:11 pm
Forum: Plum DEV FAQs
Topic: How can I quickly test and debug my ECMAscript expressions?
Replies: 0
Views: 17117

How can I quickly test and debug my ECMAscript expressions?

For some ECMAScript (Javascript) expressions, it may be easier to develop and test your script in a separate web page, which you then test using your web browser. To test ECMAScript within your VoiceXML code, use the <value> tag along with text to speech to have the platform read the values of key e...
by support
Wed Jun 11, 2003 4:10 pm
Forum: Plum DEV FAQs
Topic: Are grammars case-sensitive?
Replies: 0
Views: 16877

Are grammars case-sensitive?

No. Grammars are meant to define the set of valid utterances and/or key presses for an input item (<field>, <link>, etc.). Neither of these input modes has any notion of case.
by support
Tue Jun 10, 2003 2:38 pm
Forum: Plum DEV FAQs
Topic: What is the validator and how do I use it?
Replies: 0
Views: 17061

What is the validator and how do I use it?

The validator is a useful little tool built into the Plum Voice Platform that lets you validate your VoiceXML code and scripts against the Plum VP DTD before you actually pick up the phone and dial into them. When configuring a DNIS from within the Plum VP Configuration UI, there is a "Validate" but...
by support
Mon Jun 09, 2003 4:06 pm
Forum: Plum iOn FAQs
Topic: What kind of T1 line should I order from my phone company?
Replies: 0
Views: 16577

What kind of T1 line should I order from my phone company?

You generally have a choice of T1 line protocols from your telephony provider. There are two major types of T1 lines. The cost and features of each type of service vary by telephony provider. channelized T1 Also known as cT1 or "robbed bit" T1 line, because the system "steals" bits from the data str...
by support
Mon Jun 09, 2003 3:47 pm
Forum: Plum iOn FAQs
Topic: How many ports can I run on a single Plum server?
Replies: 0
Views: 16914

How many ports can I run on a single Plum server?

With the standard Plum Voice server system configuration, we have successfully run up to 96 ports on a single CPU 1.2G PIII server. The system capacity is more frequently limited by physical space for telephony interface cards rather than by system load. The HP Proliant DL280 system chassis can fit ...
by support
Mon Jun 09, 2003 3:46 pm
Forum: Plum iOn FAQs
Topic: Does the Plum Voice Platform support caller ID?
Replies: 0
Views: 16232

Does the Plum Voice Platform support caller ID?

The Plum Voice Platform supports both caller ID (ANI) and dialed number information (DNIS or DID). However, in order to take advantage of this support, your telephony provider must provide these features as part of their service. Support also varies by telephony interface protocol: - Analog (POTS) l...
by support
Mon Jun 09, 2003 10:42 am
Forum: Plum DEV FAQs
Topic: Is VXML the most suitable solution for my application?
Replies: 0
Views: 16682

Is VXML the most suitable solution for my application?

Voice XML is a very flexible way to create an automated telephony solution. Here are a few guidelines that might help you decide if it is the right technology to develop your application with. VoiceXML applications are well suited for enterprises that need: - Standards-based integration with databas...
by support
Fri Jun 06, 2003 11:53 am
Forum: Plum iOn FAQs
Topic: Does the Plum Voice Platform support HTTPS/SSL?
Replies: 0
Views: 17593

Does the Plum Voice Platform support HTTPS/SSL?

Yes. Please note that the platform will even retrieve pages from HTTPS sites without certificates issued from a certificate authority. If you are having problems retrieving content from an HTTPS site, you can test the page retrieval by using the Netscape (http://www.netscape.com/) or Mozilla (http:/...
by support
Fri Jun 06, 2003 11:50 am
Forum: Plum iOn FAQs
Topic: Why does the platform have more than one ethernet port?
Replies: 0
Views: 16259

Why does the platform have more than one ethernet port?

On systems built on the HP ProLiant DL380, there are three ethernet ports: two built into the motherboard and one on a PCI card (which it shares with a video port and a PS/2 port). The two built into the motherboard are standard interfaces for the server: in most cases you should only have to plug i...