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Search found 79 matches
- Fri Oct 06, 2017 2:07 pm
- Forum: Plum Fuse+ Q&A
- Topic: Some transcriptions never leaving queued status.
- Replies: 2
- Views: 4365
Re: Some transcriptions never leaving queued status.
Hi just checking to see if you have an update on the queueing issue. Thank you!
- Thu Oct 05, 2017 9:50 am
- Forum: Plum Fuse+ Q&A
- Topic: Report discrepancy
- Replies: 3
- Views: 5083
Report discrepancy
Hi I'm running reports from the dashboard for Sept activity and am seeing a few discrepancies. First, I'm running a monthly report selecting the Last Month option - which should pull Sept. The report pulls 8/31 data and does not include a row for 9/30. We had calls on 9/30 that are in the logs. When...
- Tue Oct 03, 2017 12:21 pm
- Forum: Plum DEV Q&A
- Topic: Consultation transfer
- Replies: 1
- Views: 3590
Consultation transfer
Does your platform support the implementation of a consultation transfer? Giving us the option to either drop the line after x time or return the callee to us if there is no pick up after x time.
Thanks
Thanks
- Mon Oct 02, 2017 11:38 am
- Forum: Plum Fuse+ Q&A
- Topic: Clone Application is returning a 500 error.
- Replies: 2
- Views: 4480
Re: Clone Application is returning a 500 error.
Checking in on this error. This is the error that we're receiving when cloning that app - a 500 error. Any insight into why that may be happening? Thanks
- Tue Aug 22, 2017 2:29 pm
- Forum: Plum DEV Q&A
- Topic: SMS: Start/Stop messages
- Replies: 2
- Views: 5727
Re: SMS: Start/Stop messages
Thanks for the reply. I'll reach out to our AM as that is a client requirement before we can implement with production clients.
- Mon Aug 21, 2017 8:49 pm
- Forum: Plum DEV Q&A
- Topic: SMS: Start/Stop messages
- Replies: 2
- Views: 5727
SMS: Start/Stop messages
We are implementing SMS and need to send customized start and stop responses. It is not clear in the documentation how to do this of if this can be done. The current canned response to a STOP is "You have successfully been unsubscribed from this number....." How do we disable the response so that we...
- Thu Aug 17, 2017 12:03 pm
- Forum: Plum Fuse+ Q&A
- Topic: Completed/Pending Table Question
- Replies: 2
- Views: 4594
Completed/Pending Table Question
We are not seeing any completed calls in the Completed Call Table for outbound programs that we are testing right now. We are uploading csv files and are completing calls, but that tab is empty. All the calls appear to be under the Pending tab with a status of queueing, saying 0 of 1 Attempts, even ...
- Tue Aug 15, 2017 10:48 am
- Forum: Plum Fuse+ Q&A
- Topic: Wait prompt
- Replies: 3
- Views: 5500
Re: Wait prompt
That doesn't seem to be working. I have a wait step configured with the content "Great! I’ll wait. The phone will be on hold. To continue with the call, press 1." What triggers the app to move to the next module based on the 1 input that could come at any point up to 120 seconds?
- Tue Aug 08, 2017 2:54 pm
- Forum: Plum Fuse+ Q&A
- Topic: send .wav file back via api
- Replies: 1
- Views: 4643
send .wav file back via api
do you have documentation to support how we would send a .wav file back to our endpoint from what we have recorded using the record module?
- Fri Aug 04, 2017 3:12 pm
- Forum: Plum Fuse+ Q&A
- Topic: Wait prompt
- Replies: 3
- Views: 5500
Wait prompt
What is the best way to allow a user to place the IVR on hold and then press 1 to continue? We have a prompt that asks for the right person and if they need to get that person to the phone we let them press 1. For example: "Okay. If they’re available and can come to the phone, press 1 and I’ll wait....
- Thu Jul 27, 2017 3:49 pm
- Forum: Plum DEV Q&A
- Topic: SMS character limit
- Replies: 2
- Views: 5321
Re: SMS character limit
Good to know, thanks!
- Thu Jul 27, 2017 11:31 am
- Forum: Plum Fuse+ Q&A
- Topic: Application page
- Replies: 1
- Views: 3333
Application page
I'd like to request an alternate display of the apps with filtering and/or sorting functionality. We are adding more applications and would like an easy way to find them and sort them. Instead of seeing thumbnails of the apps, could we just display the name and modified date? Like a file directory s...
- Wed Jul 26, 2017 1:35 pm
- Forum: Plum DEV Q&A
- Topic: SMS character limit
- Replies: 2
- Views: 5321
SMS character limit
Can you tell me why SMS messages longer than 140 characters are split into two messages and not split at 160?
- Thu Jul 20, 2017 4:09 pm
- Forum: Plum Fuse+ Q&A
- Topic: Sharing applications and permissions
- Replies: 3
- Views: 4763
Re: Sharing applications and permissions
We just tried that out - cloning a test application and sharing it and the user I shared with can access the app and make changes but the save button is not active for her to save her changes. Is that intended? Or can they only "work" in it but not save their work? I'm not seeing the difference betw...
- Wed Jul 19, 2017 11:15 am
- Forum: Plum Fuse+ Q&A
- Topic: Sharing applications and permissions
- Replies: 3
- Views: 4763
Sharing applications and permissions
We'd like to request that when sharing an application we be able to allow the new user to edit the application (not just clone, manage audio or share again). As we create applications here we promote them from a dev environment, to QA, to production. We need to be able to allow different users to ma...