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Search found 3555 matches

by support
Fri Mar 08, 2019 1:23 pm
Forum: Plum DEV Q&A
Topic: Property 'recordcall' not recording part of the call
Replies: 8
Views: 13761

Re: Property 'recordcall' not recording part of the call

Hello, We believe the problem to be that the value for the property, "recordcallappend", found in the AppRoot.php, is set to "false", and should instead, be set to "true". If this property is set to true when call recording transitions from disabled to enabled, any previous call recorded audio will ...
by support
Thu Mar 07, 2019 10:17 am
Forum: Plum Fuse+ Q&A
Topic: OAuth Support for REST APIs
Replies: 1
Views: 7793

Re: OAuth Support for REST APIs

Hello, Currently OAuth is available only on the Fuse+ platform for Stripe integration. Documentation for it can be found here: https://www.plumvoice.com/docs/fuse/my-account Our Dev platform only supports Basic Auth, and we do not currently have a timeline for when OAuth will be available on it. If ...
by support
Thu Mar 07, 2019 8:55 am
Forum: Plum DEV Q&A
Topic: ASR Engine & TFNs
Replies: 4
Views: 9003

Re: ASR Engine & TFNs

Hello,

1. For provisioning questions please contact our provisioning department at provisioning@plumgroup.com.
2. For ASR Engines we support Nuance OSR 3.0.

If you have any further questions please reach back out!

Regards,
Plum Support
by support
Mon Mar 04, 2019 3:47 pm
Forum: Plum DEV Q&A
Topic: Recording Turned on message coming up intermittently
Replies: 3
Views: 8480

Re: Recording Turned on message coming up intermittently

Hello,

No problem. Glad to hear the issue has been resolved. Please let us know if you have any further questions.

Regards,
Plum Support
by support
Tue Feb 26, 2019 5:26 pm
Forum: Plum DEV Q&A
Topic: Recording Turned on message coming up intermittently
Replies: 3
Views: 8480

Re: Recording Turned on message coming up intermittently

Hello, We were able to reproduce a portion of the issues you have described. With some phones, the call asks us to enter credit card number repeatedly. We have not come across any instance where we hear "Recording Turned On" during our testing. To help us further investigate, could you answer the fo...
by support
Mon Feb 25, 2019 9:52 am
Forum: Plum DEV Q&A
Topic: French accent mark
Replies: 10
Views: 14365

Re: French accent mark

Hi, There are a few different ways you can go about escaping a ' when assigning a prompt to a variable. First, you can define your attributes with double quotes, and include your prompt in single quotes with the ' escaped: <var name="waitPrompt" expr="'Pour acheter votre permis de chasse au chevreui...
by support
Mon Feb 25, 2019 9:06 am
Forum: Plum DEV Q&A
Topic: delaying time-out window
Replies: 1
Views: 6827

Re: delaying time-out window

Hello,

Yes, it is possible to adjust the 3-second time out for a specific IVR system. Please refer to the documentation here: https://www.plumvoice.com/docs/dev/voic ... es:timeout. Please let us know if you have any further questions.

Regards,
Plum Support
by support
Wed Feb 20, 2019 10:08 am
Forum: Plum DEV Q&A
Topic: French accent mark
Replies: 10
Views: 14365

Re: French accent mark

Hello, Rather than escaping the apostrophe/accent mark like "l\'unité", we would recommend you instead replace every instance of ' with ' -- this is the best way to ensure that your prompts will be pronounced correctly every time. Please let us know if you have any further questions. Regards, P...
by support
Wed Feb 20, 2019 10:03 am
Forum: Plum Fuse+ Q&A
Topic: Move transmitter location on module
Replies: 2
Views: 7780

Re: Move transmitter location on module

Hello,

You are able to move the transmitter from the right side of the module to the left (or vice versa) by double clicking on the dot. Please let us know if you have any further questions.

Regards,
Support
by support
Tue Feb 05, 2019 6:25 pm
Forum: Plum Fuse+ Q&A
Topic: Voice Trends for A/B split tests
Replies: 3
Views: 8057

Re: Voice Trends for A/B split tests

Hello, We apologize for the delay in the reply. Please see below for our response: To compare the data/results, you can use the compare date function to overlay that data and see if your change on a certain date actually helped with the test numbers. For example, you can run an application for a mon...
by support
Tue Feb 05, 2019 12:33 pm
Forum: Plum DEV Q&A
Topic: Set Default Language unless Switch Language
Replies: 17
Views: 235821

Re: Set Default Language unless Switch Language

Hi, The timeout length can be set with the addition of: <property name="timeout" value="60s"/> The longest supported length is still 60 seconds though. As previously stated we have added this to our list of feature requests to evaluate but there is currently no plan to increase this limit. Regards, ...
by support
Wed Jan 30, 2019 9:55 am
Forum: Plum DEV Q&A
Topic: JSP exmaple for record and saving .wav file
Replies: 1
Views: 6966

Re: JSP exmaple for record and saving .wav file

Hi dsingh09, What you are trying to do is possible, you can record and save a .wav file using JSP. Within this forum we do try and focus on VXML and PHP though, so we do not have any sample JSP code to provide. If you have any further questions related to VXML or PHP within your application please f...
by support
Mon Jan 14, 2019 9:33 am
Forum: Plum Fuse+ Q&A
Topic: Is there any way for capturing cookies?
Replies: 10
Views: 15671

Re: Is there any way for capturing cookies?

Hi,

An additional patch has been deployed for PCI environment. Please let us know if you need any further assistance.

Regards,
Plum Support
by support
Fri Jan 11, 2019 2:51 pm
Forum: Plum Fuse+ Q&A
Topic: How to get Plum application name as a variable?
Replies: 3
Views: 9036

Re: How to get Plum application name as a variable?

Hi Jeff,

Yes, that is correct!

Regards,
Plum Support
by support
Fri Dec 21, 2018 4:46 pm
Forum: Plum DEV Q&A
Topic: API credentials not working
Replies: 6
Views: 11152

Re: API credentials not working

Hi,

We tried to reproduce this issue from your account but our message was sent successfully. Could you provide an example of how you are calling the API so we can investigate further?

Regards,
Plum Support