Plum IVR Support

I got it to work. Here was the problem. I need space before and after variable "clientkey" when I prompt Working code: <prompt>Client key is <value expr="' ' +clientkey + ' '" /></prompt> Not working code: <prompt>Client key is <value expr="clientkey" /></prompt> Not sure why one works and the other...

Hi, I have an array "document.locations". Each element has objects. I want to prompt object of each array element without using <foreach>. If I use foreach it will look like this: <prompt> <foreach item="location" array="document.locations"> <break time="2s" /> <prosody rate="135.0" pitch="high"><sa...

thank you

Hi,
I am using "interdigittimeout" property to give 3 sec input time between each input. I set the grammer to be 5 digits. Is it possible to, not wait for any input when caller entered 5 digits?

Thank you

Hi, I am recording a call transfer through "recordcall" property. The recorded file is in. ul format. Is there a way to save the file in .wav format. I know it could be done through sox converter. Is there a way to not go through conversion process. Also, Would I be able to use "record" tag in my co...

Thanks for the reply. I did had closing <filled> tag, it got removed by accident. I fixed the upload.cgi. It works fine. Thanks!

Hi, How can I log if the transfer was successful. I thought of checking with mycall$.duration>0, but if the caller hangs up after the connection to callee then connection.disconnect.hangup event is thrown and $.duration variable is not set. I am able to log other things like if the transfer returned...

Hi, Hi I am getting this error in the logs. Can you please tell me why this error is thrown? what does it mean by "Invalid document structure"? Wed 13 Jan 2010 06:55:53 PM EST: DocumentParser::FetchDocument - Parse error in file "http://somesite.com/cgi-bin/upload.cgi", line 1, column 1 - Invalid do...

Hello,

Thank you for the follow up on this. I'm afraid I would have been searching a long time in the W3C specs for that one. We'll proceed from here.

Thanks again.

Jon

The url needs to be a complete post per the example in the original form email. http://ivr.where2getit.com/lite?action=locatorsearch&appkey=3309B8E6-38D2-315F-A06C-9D7F6129150F&searchradius=5|10|25|50&provider=vxml&address=92807 The updateResponseFromXML can be viewed if you load this url in your br...

Hello, I'm working on a simple application and while I can mimic the behavior in a HTML page, when I use similar javascript in a vxml document, I don't seem to get any results. The application code is the following. <?xml version="1.0"?> <vxml version="2.0"> <var name="appkey" expr="'3309B8E6-38D2-3...

Thank you for the clarification. So, can an automated report be run which will ftp the call level detail files to us? Or any other automated capability?

Jon

This is in regards to the VXML IVR service not the Survey.

Basically, this would be the call level detail. The input caller, call length, any carrier information, etc. We recognize how to log the input variables but this is the telephony level call detail.

Is that available?

Thanks.

Jon

Has anyone created a Click to Call script? Basically, the idea would be that a popup form would appear on a web page where a consumer could enter their phone number. On submit, a call would be placed to that consumer and when they pick up their phone, a call would be placed to another predetermined ...