Plum IVR Support

The bridge seems to be disconnecting this call transfer. The bridge transfer never seems to go through. You can fetch the vxml from the url below and the log output is below. You can try it yourself if you'd like. What can we change (or is something not working correctly within Plum) to this script ...

How can I change into AT&T Natural Voices? Also could you let me know why it was too fast since yesterday?

Hi,
Please check the number 800-853-2920. it has the rate of 125.

Thanks,
Patta

Hi, Thanks for the reply. I tried by changing 20%, 15%, and 5%. But it is still too fast. All the other call flows that have the same as prosody rate(<prosody rate="120.0">) are working fine. Why is these two numbers (866-204-0619 & 866-204-1126) stopped working since yesterday? Even after I changed...

I am using 'Natural Voices' TTS engine to say the address. The code is as follows. <voice name="lauren"> <prosody rate="120.0"> <say-as type="address"> <value expr="' ' + name + ', ' + address1 + ', ' + city + ', ' + state" /> </say-as> </prosody> </voice> It has been working fine but from yesterday...

We have not had any logs recorded into our account since 18/Oct/2010:17:27:15

Login ID: *removed for privacy purposes*

We need this fixed immediately for reporting purposes.

Please find the attached code below. <form id="intro"> <property name="termmaxdigits" value="true"/> <property name="interdigittimeout" value="5s" /> <field name="chosen"> <grammar type="application/x-jsgf" mode="dtmf" maxdigits="1"> 1|2|3 </grammar> <prompt> <audio src="http://ivr.where2getit.com/a...

Hi, The IVR application didn't transfer the call successfully. It is supposed to transfer the call from 1-800-288-6825 to +18772300369 for an option. It always fails. The log is as follows. Please help me to fix this. Thu 30 Sep 2010 04:47:13 PM EDT: Bridge Transfer: +18772300369 Makecall Failed: Ge...

Hi,
Is there a way to increase the volume of the IVR application. If not then increase the volume of the recorded prompt?

Hi, When validating the vxml I am getting " failed to load external entity "/usr/local/plumvp/vxml.dtd" in Entity, line: 2 "; but the vxml works fine. line 2: <!DOCTYPE vxml PUBLIC "-//The Plum Group//DTD VOICEXML 2.1//EN" "/usr/local/plumvp/vxml.dtd"> 1 <?xml version="1.0"?> 3 <vxml version="2.0"> ...

Hi, I want to improve the <grammer> for recognizing canadian postal code. So that, I want the first letter to be alphabet, second letter to be number, third to be alphabet, fourth to be number, fifth to be alphabet and sixth to be number. Is there a way to specify what <rule>(alphabet or digit) shou...

Cepstral works now. Since I had rate="130.0" both Ceptral and Realspeak didn't work. I changed it to rate="+5%".

Thanks!

Hi, When I use Ceptral Swift engine it doesn't not prompt anything. When I use Realspeak engine the prompt is too fast (finishes the prompt in one second). AT&T Natural voices engine works fine. But the prompt can be improved. I wanted to compare Ceptral and Realspeak to see which one sounds better....

Hi, I am using 'Natural Voices' TTS engine to say the address. I am using various tags to improve it. This is the best I came up with. But, I still think this can be improved. Any suggestions on what TTS engine to use and other ways to improve this. <prompt> <foreach item="location" array="document....

Hi, I want to catch 404 error thrown in log. Cache Miss: http://ivr.somesite.com/prompts/725.wav Attempting to fetch http://ivr.somesite.com/prompts/725.wav HTTP/1.1 404 Not Found - http://ivr.somesite.com/prompts/725.wav Audio segment from the URL http://ivr.somesite.com/prompts/725.wav added to pr...