Plum IVR Support

Hi,

The 60 second limit on the timeout property is hardcoded into our platform, and currently cannot be extended. We can add this to our list of feature requests to evaluate but there is currently no plan to increase this limit.

Regards,
Plum Support

Hi, We apologize, it looks like the SMS number assigned to your account was previously assigned to a different user and the old credentials had not been reset. This has been corrected and your account credentials should now be properly linked to the number. Please try again and let us know if you ar...

Hello, In order to find more about what is going on when an error occurs for a REST module, we recommend utilizing shadow variables. Please refer to this documentation: https://www.plumvoice.com/docs/fuse/shadow_variables. In short, adding a ‘$’ symbol to the end of a variable, and in this case, nam...

Hi, 1. We have noticed delay in application deletion process, where large applications take longer than usual to be removed. The "Yes" button may look pressed-in but a click on it should still register. Have you try waiting on the page after clicking on "Yes" button for deleting? This delay is being...

Hi, 1. Unfortunately there is no automated job type of component that will send out statistics. However, you can manually request the information and to automate it with API. 2. Please refer to this API docs on VoiceTrends: https://www.plumvoice.com/docs/voicetrends/api. Depending on the type of usa...

Hi,

It would be great if you could provide the application name, phone number, and account email so we can look into the application itself to see what is wrong. Feel free to send the information through private message or email.

Regards,
Plum Support

Hi,

In order to look further into this issue, we will need more information from you. May you please provide the timestamps of the logs within the past five days where it shows the loop related to no match/input?

Regards,
Plum Support

Hi,

Fuse+ requests are sent over TLS 1.2 encryption by default since our servers are running OpenSSL 1.0.2d. These specifications are not currently in our documentation but we have added it to our request list to be added.

Regards,
Plum Support

Hi, Please find the current subnets for Fuse+ below: 63.251.132.32/27 107.150.140.64/27 130.250.224.64/27 Depending on your account, and whether or not the applications have to be PCI compliant, the subnets to white-list might change for you. But the subnets above are our current Fuse+ subnets. Plea...

Hi, For the timestamp and numbers you have provided, (760) 705-8888 to (888) 343-1877 on 11/25/2018 -- 02:11:01 PM, no log was found on your account's logs. The latest log we see for (760) 705-8888 to (888) 343-1877 is on 11/25/2018 -- 04:11:21 AM. There was one log that lasted 9 seconds but the log...

Hi, We would like to ask couple questions for clarification. 1) We see that there are other call logs in your account with the same source and destination numbers as the call example you have provided. We have put in some calls to test if we get a hang-up or if we don't see the logs afterward. We ha...

Hi, The REST module provides various custom shadow variables. To return a HTTP code on timeout, you may want to use the HTTP code shadow variable that REST module provides. In order to create a prompt on timeout, you may want to use the Evaluate JS module to check the HTTP code and link that module ...

When replacing an audio file in the repository you may continue to hear the old file for a short period, as the file repository can take up to 5 minutes for changes to fully propagate to new phone calls. After this period the old file will be cleared from the cache and the new file should be fetched...

Hi, In the module settings, you customize an error handler by checking the “Show Custom Errors” in the REST module . Enabling this setting will allow you to establish custom timeout error handling for that specific module. You can further adjust webservice timeout settings in application settings. Y...

Hi, SMS is a planned feature that will be in one of our future releases for Fuse+. In order to utilize SMS in your Fuse+ apps, you can always use the Plum Voice SMS API with the REST module. You may contact your sales representative for getting SMS enabled on your account. Unfortunately we do not of...