Plum IVR Support

Hi just checking to see if you have an update on the queueing issue. Thank you!

Hi I'm running reports from the dashboard for Sept activity and am seeing a few discrepancies. First, I'm running a monthly report selecting the Last Month option - which should pull Sept. The report pulls 8/31 data and does not include a row for 9/30. We had calls on 9/30 that are in the logs. When...

Does your platform support the implementation of a consultation transfer? Giving us the option to either drop the line after x time or return the callee to us if there is no pick up after x time.
Thanks

Checking in on this error. This is the error that we're receiving when cloning that app - a 500 error. Any insight into why that may be happening? Thanks

Thanks for the reply. I'll reach out to our AM as that is a client requirement before we can implement with production clients.

We are implementing SMS and need to send customized start and stop responses. It is not clear in the documentation how to do this of if this can be done. The current canned response to a STOP is "You have successfully been unsubscribed from this number....." How do we disable the response so that we...

We are not seeing any completed calls in the Completed Call Table for outbound programs that we are testing right now. We are uploading csv files and are completing calls, but that tab is empty. All the calls appear to be under the Pending tab with a status of queueing, saying 0 of 1 Attempts, even ...

That doesn't seem to be working. I have a wait step configured with the content "Great! I’ll wait. The phone will be on hold. To continue with the call, press 1." What triggers the app to move to the next module based on the 1 input that could come at any point up to 120 seconds?

do you have documentation to support how we would send a .wav file back to our endpoint from what we have recorded using the record module?

What is the best way to allow a user to place the IVR on hold and then press 1 to continue? We have a prompt that asks for the right person and if they need to get that person to the phone we let them press 1. For example: "Okay. If they’re available and can come to the phone, press 1 and I’ll wait....

Good to know, thanks!

I'd like to request an alternate display of the apps with filtering and/or sorting functionality. We are adding more applications and would like an easy way to find them and sort them. Instead of seeing thumbnails of the apps, could we just display the name and modified date? Like a file directory s...

Can you tell me why SMS messages longer than 140 characters are split into two messages and not split at 160?

We just tried that out - cloning a test application and sharing it and the user I shared with can access the app and make changes but the save button is not active for her to save her changes. Is that intended? Or can they only "work" in it but not save their work? I'm not seeing the difference betw...

We'd like to request that when sharing an application we be able to allow the new user to edit the application (not just clone, manage audio or share again). As we create applications here we promote them from a dev environment, to QA, to production. We need to be able to allow different users to ma...