Plum IVR Support

We are seeing some call log data appearing out of order. For example, the end of the call interaction appears at the top of the log and the start of the call is in the middle. Should I PM links to a few examples?

We had a working app with JS and made a simple update but are now getting an unexpected error. Hoping you can help. We removed a single item (FLU) from the array and now this JS is returning an error. Before the update: Array.prototype.contains = function(obj) { var i = this.length; while (i--) { if...

Just wanted to share the request that it would be nice to be able to filter out the call logs by application name rather than just phone number. Filtering on phone number works for inbound call applications but our outbound calls that are queued by csv or api are not listed under the phone number as...

We have been noticing an increase in DTMF responses not being picked up and seeing more calls that are not advanced because the member cannot get past the initial prompt using DTMF. We have not been able to replicate here but looking at our call logs there is a definite increase in the last week. I ...

Is this something on the roadmap for future functionality: to allow a blind or consultative transfer, where we can drop the line after x amount of time? We are receiving client pushback on keeping the line open and incurring costs tied to that.
Thanks

Are blind or consultative transfers supported? Or is it bridge transfers only? I'm trying to understand if we can perform a transfer, confirm the connection to the 3rd party and then release the line. Is that possible?

We are experiencing an issue with menu prompt. After providing the content (to do x press 1; to do y press 2; to do z press 3) the system than says, "for one press 1; for two press 2; for three press 3" I know this was a bug several months ago. Can you please check? https://fuse.plumvoice.com/editor...

Do you have an ETA for that functionality to be available in Fuse?

From the documentation it appears there is a way to send an SMS in Fuse+ but I don't see an SMS module for us to create that.
https://fuse.plumvoice.com/documentation

Is this something we need enabled for our acct before hand?
thanks!

I'm not sure I'm following. We have a local area code assigned to the deployment. When we first queued the calls, the calls were not even received by landline numbers, only mobile numbers. We know this because we tested on several landlines locally here. Then after posting here the number showed up ...

Update: We were able to get a call through to a landline but the number is showing up from a completely different number now. Are you troubleshooting on your side and rerouting the deployed number to a different number? Please let me know as we are set to launch these outbound calls on Monday. Thanks!

Hi We are queuing up outbound calls to a landline to confirm the branded caller ID. The call is showing in the log but with no call events. The call is not coming through to the phone. What is the best way to troubleshoot where the failure is? The call is being received at other numbers (all mobile)...

I'm trying to queue some outbound calls and am receiving an error that csv file not properly formatted.
Here is a sample:
“destination”,“first_name”,“last_name”
“1234567899”,“Steve”,“Smith”

What is the issue?
thank you

When sharing applications we would like to allow the user that we're sharing with to make changes to the application. Currently we can only allow them to view, clone or manage audio. Part of our promotion process from Dev to QA to Staging and to Prod requires that the person managing that environmen...

This seems to still be happening. I have my shortcut set to jump to a transfer page. When pressing zero during the call though, the call exits the application. There's no error in the error log. Application is Test Employee Activation
Thanks