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Search found 19 matches

by melsullivan
Mon Feb 19, 2007 11:11 am
Forum: Plum iOn Q&A
Topic: Cell Phone session.telephone.ani not coming in
Replies: 15
Views: 56862

Actually - here is where it gets interesting. When the cell phone (613...) called into the 617-712-3663 number directly, the ani came through unchanged. But when he called the 866-544-7253 number, it replaced the ani with the 223-0000 number. So what could be going on here? The 3663 number redirects...
by melsullivan
Mon Feb 19, 2007 10:50 am
Forum: Plum iOn Q&A
Topic: Cell Phone session.telephone.ani not coming in
Replies: 15
Views: 56862

Cell Phone session.telephone.ani not coming in

Hello, We are trying to save the session.telephone.ani value from incoming calls, but it seems a lot of the time (especially for cell phones) this value is either blank or bogus. For example: When we call into (617) 712-3663 from cell phone with number 1-902-471-4116, the ani value comes up blank. I...
by melsullivan
Wed Jul 12, 2006 5:55 pm
Forum: Plum iOn Q&A
Topic: Gaps in the Session Logs
Replies: 1
Views: 5369

Gaps in the Session Logs

Hi there, We are troubleshooting an issue that occurred between 00:40 on July 12th, 2006 and 02:15 on July 12th, 2006. The precise time of the problem was 00:55 on July 12th. However there seems to be a gap in the logs: local 5044007954 13 [[12/Jul/2006:00:40:06 -0500] 8883948123 000004;013;11526722...
by melsullivan
Sun Jan 22, 2006 4:11 pm
Forum: Plum DEV Q&A
Topic: File caching of audio (mp3) files
Replies: 1
Views: 4196

File caching of audio (mp3) files

Hi, we are hosting our mp3 files remotely and calling them from our main voice xml file. Changes to the mp3 files are not being reflected when users call in. Please advise how/where these files may be cached and how to clear this cache. I've gone so far as to delete all the mp3 files from the remote...