Plum IVR Support

Hi We have a prompt in our IVR that asks the user to say or enter on the keypad their year of birth . We are not able to get the spoken year of birth to be recognized unless the user says it as individual digits. For example, saying 1968 as "nineteen sixty eight" is not recognized. But saying "one n...

Hi We are looking at our call logs - completed and pending for app 5223 and the logs do not reflect the current activity. All calls sent today appear to still be queueing in the logs, though we see some call activity coming back via our API. At the same time we have some examples of calls that we sh...

Thank you. We're anxious for a resolution. It looks like the audio that was uploaded yesterday has been wiped out. Is that related? What would have caused that?

I've reverted back to an earlier version and am starting to load the audio again, but the app is definitely timing out during out during the save process. Is there anything that can be done to mitigate this or do we need to split up our application into smaller apps?

Hi
I'm attempting to upload audio and when saving I receive a message that a database error has occurred. https://fuse.plumvoice.com/editor/5223/51990

I've tried deleting the audio and saving more often but am still getting the error.
Thoughts on what could be causing that?

checking in on this fix. Has this been updated yet? thanks!

Thanks for the update. Glad we could it! Do you have an ETA? It could be that we will wait for the fix.
Thanks!

Thanks. We tried that and are still getting a 5 second pause after entering 8 digits. Here's the complete VXML I'm using as a POC (minus our credentials) <vxml version="2.1"> <var expr="'1'" name="call_id"/> <property name="termmaxdigits" value="true"/> <property name="interdigittimeout" value="10ms...

Thank you. We are able to get this to work generally, but have been unable to get it to end digit input promptly. This means, after entering 8 digits, the system waits until the 5 second timeout before sending the digits and proceeding. Since we are limiting it to 8 digit input how we get it to end ...

Thanks. Looks like St does not work either. We will investigate converting to Street before reading it back.
Thank you!

We are using the address say-as service and all the common abbreviations are handled nicely except for ST. Instead of hearing "street" it is delivered as "ST"
Can this be added to convert ST to "street" ?

Yes. We would like the user to be able to ask the user to provide us a date by either saying it or entering on the phone's keypad as mmddyyyy. So, the user can say "january twelfth two thousand eighteen" or enter 01122018 on the keypad and have the IVR save it as mmddyyyy.

Hi We would like to ask a user to provide us a full birth date as mmddyyyy by either speaking it or entering it on the keypad. It seems though that we cannot do this using the same prompt: "Please say or enter on your phone's keypad, your full date of birth." If we ask separately for the member to s...

That aside, is that expected behavior with how we have it set up. It seems like it may be a bug?

We are experiencing some unusual behavior. We set up two scratchpads in our dev account Barge In 1 and Barge In 2. Both set a global property disabling barge in. Are you able to view our scratchpads? Barge In 1 has 3 prompts in 3 blocks. Each prompt sets bargein in a prompt attribute. They alternate...