Plum IVR Support

I want to allow a caller to press 0 at a boolean field, but I don't see a way to distinguish between pressing 0 and saying "no" because the output from the built-in boolean grammar includes zero. I'd rather not re-implement a version of the boolean grammar myself to work around this problem. Is ther...

Thank you. that worked

We have noticed that when we allow speech input there is a delay of upwards of 6 seconds before moving to the next step in the call flow. When it is DTMF the IVR moves within a second to the next step of the call flow. When we allow speech input there is that significant delay even if the answer is ...

Is that a feature that will be available at some point in the future?

Yes, when selecting outbound the call data shows up but I'm trying to filter it out by a specific outbound application. When I select the number that the outbound app is deployed to and run it for just that I don't see any data. How do I get numbers for just one particular outbound application?

Hi
I am running a usage report from Fuse+ for a deployed outbound call. Calls were placed and I see activity in the log but nothing is showing up in the usage report. I'm running it for 11/1 - current. Inbound call activity is showing up just fine in the usage report. Is there a known issue?
Thanks

We are attempting to cancel two calls that are in "queuing" status for a deployment but despite clicking on the cancel button and confirming that we want to cancel those calls, they are remaining in that state. Is that a bug?
thanks

thanks for the response. What would be some examples of messages that file to send? What could cause that.

We're trying to understand the statuses we get back when an SMS is sent.
(success or failure), error message and the result data.
If an SMS is sent to a landline does that come through as a "success" because the message was sent? Do you know if it was "received"? What would constitute a failure?

yes, we were able to see the calls when looking in the logs, but they are not showing up when in Report view (clicking on the Report link) and selecting the specific phone number the outbound call is deployed to. No call activity shows up.

We're attempting to export the call data from the deployment tab (completed calls) based on specific data ranges (either just 11/2 or 11/1 - 11/2) and the csv export is pulling data outside the set date range, back to our first call file uploads. Is this a known issue
thanks,

We are running report data for yesterday's (11/1) outbound call activity and getting zero results when selecting only the specific outbound phone number for that campaign. There were calls yesterday.
When we run 11/1 data for our inbound activity we do see data.
Is there a known with the report?

I want to add information about my IVR application into a REST call. Is there any way to reference information about the application in javascript? For example, all or some of the application name, application id, revision, deployment id, etc?

I will DM screen shots of report we are pulling.
thanks!

That is the correct log in that we are accessing the reports under and it still appears to be an issue with 8/31 showing up for a Sept report and 9/30 not showing up.