Plum IVR Support

Would increasing the cache for the mainmenu.xml reduce the risk of timeouts?

Also, is there a way to transfer the execution to another server / url if a timeout occurs?

Below are 4 lines from the error log. error 8620000000 51 [11/Oct/2008:13:40:25 -0400] 8660000000 000004;051;1223746306 Error fetching document http://ivr.domain.com/Prod/MainMenu.xml due to Operation timed out with 0 out of -1 bytes received error 8620000000 51 [11/Oct/2008:13:40:25 -0400] 86600000...

Hi, I've noticed timeouts on my error logs and I'm wondering how to handle these gracefully. Some timeouts are on the main page, some are on leaf pages. Any ideas are appreciated!

I tried your suggestion and set the confirmation forms interdigittimeout to 0s. It seems like it might be a little faster now, but there is still a little delay switching back from a confirmation to the main form. Anything we can do about that?

My understanding of interdigittimeout was the time it waited for another digit to proceed on to the <filled> section. These are my properties: <property name="voicename" value="Jennifer"/> <property name="inputmodes" value="dtmf"/> <property name="termchar" value="#"/> <property name="timeout" value...

I'm not sure if this is a development issue or a platform issue. I am looking for a way to speed up the transition from one field to the next. Below is a sample of my code. The transition between the access code confirmation and the password field takes from 1 to 2 seconds. This seems to be the case...

Much appreciated!

I've done some more testing and I believe this is a bug in the Realspeak engine or Plum's implementation of it (not sure how that works). First some background. I have an account with two applications. One is pointed at my Dev site the other at my Prod site. I went in to my Dev site and added the <p...

Yes, it is still an issue. The AT&T voices aren't clear enough and have enunciation issues. I still can not include a prosody rate in my confirmation sub-dialog because it slows every other prompt down. Unless there is something wrong with my code, I think this is an issue that needs to be escalated...

OK, since I added the prosody tag the voice is alternating between fast and slow in all dialogs. I've removed the rate option from all my prosody tags and it is STILL doing it.

PLEASE HELP!

Hi, I'm having an issue that I don't understand. I've added a prosody tag in a confirmation sub-dialog to slow down the voice's rate when it reads the entry back. The problem is that the main dialog is being slowed down erratically. I am using the Nuance realspeak engine with the voice being Jill. E...

There were no error logs generated at all for this. There have been errors since then as I work on the application but nothing was posted there for the semantic error.
Thanks,
JC

Thanks that worked. Two questions: 1. Any idea why the errors don't show up on the error log? 2. Is it possible to assign to the default expr value of a subdialog? (so that one could use the syntax of login=='demonstrator'). The idea being that the calling function should necessarily need to know th...

Hi, I'm getting an error.symatic on my subdialog and am not sure what I'm doing wrong. My application is https://sales.npddc.com/ivr/vxml/mainmenu.xml and the subdialog is https://sales.npddc.com/ivr/Process.aspx?p=Login You can also access it by https://sales.npddc.com/ivr/Process.aspx?p=Login&Acce...

Hello,
I'm having a problem validating my voice application. I'm using dynamically generated vxml from an aspx page and the validator doesn't seem to be reading the first part of the page... so every page comes up invalid.
Any ideas?

Jeremiah