Plum IVR Support

On behalf of all the employees at the Plum Group, we would like to take this opportunity to say thank you to all our faithfull support users that have stuck by us in the first year of online support! We look forward to starting the year anew, and hope you will continue to aid in building up our supp...

sox is the choice most of our in house IVR developers turn to when conversion to and from various audio formats for use in other contexts. While this solution makes support for different audio formats slightly more cumbersome, it also provides a greater degree of flexibility since sox is a powerful ...

It is possible that the IVR issue you are experiencing is not performance related. Here are some possibilities: * It might be the timeout property in VXML that needs to be set. The default timeout value is 2 seconds, which seems to correspond with the amount of time you are waiting for the IVR gramm...

If you look rather closely at the IVR logs from the first section you notice the following two lines: Fri 12 Dec 2003 12:20:49 PM EST (000000;000;1071249175) [prompt] EVENT: Can not queue audio -- line disconnected Fri 12 Dec 2003 12:20:49 PM EST (000000;000;1071249175) [vxi] EVENT: Max Disconnect C...

The Plum Platform Development team has been hard at work on the next revision of the platform, which promises several bugfixes, along with some exciting new improvements! Revision 2.4.2 of the Plum Voice platform adds the following features: * Threads are doled out per call session rather than per c...

Here is a simple servlet that handles 2 POST variables named "date" and "time" import java.io.*; import javax.servlet.*; import javax.servlet.http.*; public class SampleServlet extends HttpServlet{ public void doPost(HttpServletRequest request, HttpServletResponse response) throws ServletException, ...

It may be possible to setup dedicated space for storing recorded audio files locally. However setting up such bhavior is not standard practice, and is beyond the scope of this support site. It's recommended you contact a plum representative directly for more information on this. There are 2 ways whi...

As per your previous IVR Post, here is the vxml that <submit> s POST data to a php script named get_phone.php: <?xml version="1.0"?> <vxml version="2.0"> <var name="phone_number" expr="'6173246879'"/> <form id="test_form"> <block> <submit next="get_phone.php" method="GET" namelist="phone_number"/> <...

Here is another question: Have you tried posting audio data to that page from another location to ensure what the IVR is? For example, you could write a small html document that posts an audio file to the asp page you are using, and see what the response is from the asp server. here's an IVR example...

Ok, your vxml looks correct and well formed. Here are two things which come to mind as possible IVR issues: *- are you sure you are looking at the right line in the IVR log file? It would seem that is a GET response to another query. *- is the url correct in your <submit> statement in your IVR? Try ...

It's possible the <submit> tag you are using is incorrectly specified. Here are some thoughts on possible reasons why the submit might be failing: *- is the post type being ommitted from the submit tag? in the event that the post type is not specified, the default value is GET *- can you post other ...

Unfortunately this is not currently a feature or VoiceXML or the Plum IVR Platform. The problem originates with the fact that the IVR platform performs unsupervised blind transfers. That basically means that it dials the digits requested, wait for an event indicating the dialing was successful and t...

You have suggested you would like to do the following: <audio> This text should be converted to tts. </audio> Running the above IVR code on our IVR platform will throw an error.badfetch. If you look more closely at the spec, this is the correct behavior. The src attribute is optional, however the sp...

2 options are available: 1) visit the Plum IVR Programmer's reference manual to convert your abnfxml grammars to jsgf by hand. http://www.plumvoice.com/docs/dev/developer_reference:grammar#jsgf 2) wait 3-4 weeks for the next IVR platform revision (2.4.2) to become available. This will include an ABN...

The Plum Voice Platform does support the file:// URI syntax. The syntax of your URI is simply not right. The full path of the file must follow file://, including the leading / in the path. So if your file is saved at: /tomcat/webapps/audio/1.wav you should use the audio src attribute: file:///tomcat...