Plum Survey Q&A

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Plum IVR Survey online documentation available

by support » Fri Apr 17, 2009 11:33 pm

Replies: 0

Views: 14331

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Fri Apr 17, 2009 11:33 pm

by support

Prompting customers to press '10'

by EIGEF » Mon Oct 01, 2018 11:35 am

Replies: 2

Views: 141

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Mon Oct 01, 2018 12:14 pm

by EIGEF

IVR Survey on 0-10 Scale

by EIGEF » Tue Jun 12, 2018 12:34 pm

Replies: 3

Views: 533

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Wed Jun 13, 2018 11:57 am

by support

Skip Logic - Repeating the same question

by Dominguez4444 » Wed May 03, 2017 3:40 pm

Replies: 2

Views: 2383

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Thu May 04, 2017 2:16 pm

by Dominguez4444

audio files voice not coming

1 ... 4, 5, 6

by bmreddyrs » Fri Jun 03, 2016 7:27 am

Replies: 75

Views: 61259

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Thu Mar 09, 2017 1:28 am

by bmreddyrs

Error getting to Survey

by keshs3 » Thu Dec 15, 2016 11:59 am

Replies: 1

Views: 2941

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Fri Dec 16, 2016 4:08 pm

by admin

asp.net application not working

by keshs3 » Thu Dec 15, 2016 11:52 pm

Replies: 0

Views: 2052

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Thu Dec 15, 2016 11:52 pm

by keshs3

Plumvoice not picking up my vxml file

by tarencer » Fri Sep 04, 2015 1:40 am

Replies: 1

Views: 16683

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Fri Sep 04, 2015 11:25 am

by support

Call is not connected for survey

by reargelt » Wed Jun 17, 2015 10:24 pm

Replies: 1

Views: 10436

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Thu Jun 18, 2015 10:31 am

by support

Plum Survey Questions

by SanofiPasteur » Mon Jun 08, 2015 2:12 pm

Replies: 5

Views: 12248

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Wed Jun 10, 2015 1:46 pm

by support

Ringtone After Recorded Survey

by Maria.Gannon » Tue Apr 28, 2015 8:03 am

Replies: 1

Views: 8178

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Wed Apr 29, 2015 8:41 am

by support

Cisco Switch Agent to Respondent Transfer Issue

by michaeltimothyallen » Fri Oct 03, 2014 8:59 am

Replies: 2

Views: 25284

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Fri Oct 03, 2014 1:37 pm

by michaeltimothyallen

Glitch with Skip Logic and Comments prompt

by support » Thu Nov 07, 2013 11:18 am

Replies: 0

Views: 15756

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Thu Nov 07, 2013 11:18 am

by support

Skip Logic

by rlevine » Fri Dec 03, 2010 6:00 pm

Replies: 6

Views: 23729

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Tue Sep 10, 2013 1:29 pm

by support

Ergonomics of audio file uploads

by roricka » Fri Sep 06, 2013 4:36 am

Replies: 1

Views: 11464

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Fri Sep 06, 2013 8:09 am

by support

Burn Rate of Sample

by gregoryclark » Thu Jun 20, 2013 11:18 am

Replies: 1

Views: 20855

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Thu Jun 20, 2013 12:50 pm

by support

TTS and Built In Prompts

by gregoryclark » Mon Jun 17, 2013 6:40 pm

Replies: 1

Views: 11620

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Tue Jun 18, 2013 12:07 pm

by support

Custom Intro

by gregoryclark » Mon Jun 17, 2013 10:13 am

Replies: 1

Views: 11555

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Mon Jun 17, 2013 12:37 pm

by support

Outbound Survey not working

by michaeltimothyallen » Mon Feb 25, 2013 10:05 am

Replies: 6

Views: 43155

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Thu Feb 28, 2013 8:38 am

by support

My Timezone not correct

by michaeltimothyallen » Tue Feb 05, 2013 5:28 am

Replies: 5

Views: 18733

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Tue Feb 26, 2013 9:19 am

by support

Voice-mail

by Cubesof2 » Tue Feb 19, 2013 5:37 pm

Replies: 1

Views: 12607

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Wed Feb 20, 2013 10:13 am

by support

not all data is being captured

by kdbwgr » Mon Feb 11, 2013 10:29 am

Replies: 3

Views: 17499

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Tue Feb 12, 2013 11:23 am

by support

Transcribe recordings: Not enabled

by michaeltimothyallen » Tue Feb 05, 2013 5:33 am

Replies: 1

Views: 12130

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Tue Feb 05, 2013 11:10 am

by support

Scale Question too long-winded repeating response options

by michaeltimothyallen » Thu Jan 31, 2013 5:18 am

Replies: 3

Views: 16385

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Thu Jan 31, 2013 12:46 pm

by support

Transferring Survey from Administrator to Client

by michaeltimothyallen » Wed Jan 30, 2013 5:19 am

Replies: 1

Views: 12385

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Wed Jan 30, 2013 9:18 am

by support

TTS Voice and Date

by gregoryclark » Fri Jan 18, 2013 6:54 pm

Replies: 3

Views: 18968

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Mon Jan 21, 2013 5:58 pm

by support

Exporting IVR Survey Summary Reports to PDF/Word

by ronan.ocallaghan » Mon Jan 14, 2013 10:56 am

Replies: 1

Views: 15480

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Mon Jan 14, 2013 12:00 pm

by support

Call rejected or no pick-up

by ronan.ocallaghan » Fri Jan 11, 2013 5:38 am

Replies: 4

Views: 15710

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Mon Jan 14, 2013 10:54 am

by ronan.ocallaghan

5 second delay before IVR intro is played

by ronan.ocallaghan » Fri Jan 11, 2013 1:21 pm

Replies: 2

Views: 13417

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Mon Jan 14, 2013 10:52 am

by ronan.ocallaghan

Interrupting IVR

by ronan.ocallaghan » Fri Jan 11, 2013 5:43 am

Replies: 2

Views: 12642

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Fri Jan 11, 2013 9:17 am

by ronan.ocallaghan

Launching Campaign and Callback Intervals

by gregoryclark » Thu Nov 29, 2012 3:48 pm

Replies: 1

Views: 13414

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Fri Nov 30, 2012 10:39 am

by support

IVR Voice Prompts

by gregoryclark » Mon Nov 19, 2012 12:12 pm

Replies: 1

Views: 12593

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Mon Nov 19, 2012 2:27 pm

by support

Online Survey--Matrix Table Formatting

by gregoryclark » Fri Nov 16, 2012 5:50 pm

Replies: 1

Views: 12512

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Fri Nov 16, 2012 6:17 pm

by support

Online Version and Piping Responses

by gregoryclark » Wed Nov 14, 2012 1:37 pm

Replies: 2

Views: 14215

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Fri Nov 16, 2012 5:47 pm

by gregoryclark

URL Creation

by gregoryclark » Mon Nov 12, 2012 3:30 pm

Replies: 3

Views: 14589

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Mon Nov 12, 2012 5:13 pm

by support

Repeat of unanswered questions

by GSP_2114 » Wed Oct 03, 2012 5:38 pm

Replies: 1

Views: 14367

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Thu Oct 04, 2012 11:48 am

by support

Voice Recognition of Keywords

by GSP_2114 » Wed Oct 03, 2012 5:39 pm

Replies: 1

Views: 12487

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Thu Oct 04, 2012 11:30 am

by support

Skip logic

by support » Thu Aug 02, 2012 3:13 pm

Replies: 0

Views: 17879

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Thu Aug 02, 2012 3:13 pm

by support

Recording phrases via phone

by matthewi » Tue Apr 24, 2012 11:26 am

Replies: 1

Views: 40635

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Tue Apr 24, 2012 4:39 pm

by support

Scale Questions on Phone Survey

by support » Fri Sep 30, 2011 10:45 am

Replies: 0

Views: 22055

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Fri Sep 30, 2011 10:45 am

by support

Preparing a report that includes the page name

by peterfrommaine » Wed Apr 06, 2011 12:53 pm

Replies: 7

Views: 29035

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Tue Apr 19, 2011 4:07 pm

by support

Screen reader problems with online survey

by iowacompass » Thu Mar 17, 2011 8:55 am

Replies: 1

Views: 14408

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Thu Mar 17, 2011 3:50 pm

by support

Issues Uploading Recordings

by support » Wed Mar 09, 2011 11:22 am

Replies: 0

Views: 14057

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Wed Mar 09, 2011 11:22 am

by support

Non Required Multiple Choice Question doesnt skip..(bug ?)

by rm_plumsurvey » Fri Dec 10, 2010 12:26 pm

Replies: 4

Views: 19386

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Tue Mar 01, 2011 3:34 pm

by support

How many Questions?

by seARTS2011 » Tue Mar 01, 2011 11:14 am

Replies: 1

Views: 13300

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Tue Mar 01, 2011 11:17 am

by support

Time restrictions

by twineman » Fri Feb 25, 2011 12:56 pm

Replies: 1

Views: 13320

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Mon Feb 28, 2011 9:48 am

by support

Fuzzy/Unclear Recording by Phone

by support » Mon Feb 28, 2011 9:37 am

Replies: 0

Views: 14051

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Mon Feb 28, 2011 9:37 am

by support

Ending a "Comments" Question Response

by support » Wed Feb 23, 2011 9:43 am

Replies: 1

Views: 14777

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Wed Feb 23, 2011 11:10 am

by support

Mute "To Select" Prerecording

by support » Mon Feb 14, 2011 3:36 pm

Replies: 0

Views: 15497

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Mon Feb 14, 2011 3:36 pm

by support

Turn off the "You have recorded" feature

by support » Thu Feb 10, 2011 11:54 am

Replies: 0

Views: 14999

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Thu Feb 10, 2011 11:54 am

by support

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