Plum IVR Support

I have received reports that users are getting sporadically disconnected midstream when calling into the system. I am not able to reproduce this, but I do see call logs reflecting this (no error is being generated). I am going to add some log tags to the application but am curious if you have had others report this issue, and if so, how it can be handled. Please note, i am using the Nuance OSR engine.
Thanks,
JC

Also, is there a way to differentiate between a hang-up and system initiated disconnect? Can I catch connection.disconnect.hangup? Is there a way I can add this to my log.. such as:

Hi,

Yes, you would use "connection.disconnect.hangup" (this is when the caller hangs up first) to differentiate a caller hanging up and the IVR system hanging up.

And as for adding the line to your IVR log, it should look more like this, since there isn't a "connection.status" in the VXML specification.
"_event" covers these lists of events, which include "connection.disconnect.hangup".

As for users being sporadically disconnected midstream, if you can provide us with a way to successfully reproduce this, we can look into this IVR issue further.

Regards,
Plum Support

Does the code capture connection.disconnect.hangup as well as the generic connection.disconnect?

Hi,

Yes, connection.disconnect will <catch> both connection.disconnect.hangup and the generic disconnect on the IVR system.

Regards,
Plum Support