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Aggregate Call Error Reports

Questions and answers about Plum iOn systems

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peregringeo
Posts: 9
Joined: Thu May 29, 2008 9:57 am

Aggregate Call Error Reports

Post by peregringeo »

While running a report for call errors on a particular number, the reports appear to be duplicating themselves. I am trying to review October's aggregate error logs and am specifying the number and the range of 10/1 to 10/31. I notice repetition throughout the log entries.

Is this expected behavior?

Thanks.

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

number needed to better understand IVR issue

Post by support »

Hi,

Could you private message us the number for which this IVR issue is occurring? It would help us in better understanding the IVR issue.

Regards,
Plum Support
Last edited by support on Fri Feb 26, 2010 11:59 am, edited 2 times in total.

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

check error logs if experiencing IVR issue

Post by support »

Hi,

This issue should now be resolved. Please check your error logs again and let us know if you experience any further IVR issues.

Regards,
Plum Support

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