Hung/Carryover 'Current Calls' on Current Call report

[peregringeo]

Several calls that were active during the 45 minute outage are still marked as 'active' on our current call report. A few other calls are marked active as well.

We are currently showing 7 calls with an active duration of 256 hours +, 1 call with 88 hours, 1 with 90 hours and 1 with 16 hours.

The call records in our system indicate that these calls have terminated.

Please investigate the issue. Please also confirm whether I will need to follow up with billing to ensure that we are not billed for the length of these calls.

[support]

Hi,

We have investigated this IVR issue and cleared out the stale IVR calls for your account. You will not be billed for these stale IVR calls.

Regards,
Plum Support

[peregringeo]

Thanks, I see that the calls are cleared.