Plum IVR Support

Several calls that were active during the 45 minute outage are still marked as 'active' on our current call report. A few other calls are marked active as well.

We are currently showing 7 calls with an active duration of 256 hours +, 1 call with 88 hours, 1 with 90 hours and 1 with 16 hours.

The call records in our system indicate that these calls have terminated.

Please investigate the issue. Please also confirm whether I will need to follow up with billing to ensure that we are not billed for the length of these calls.

Hi,

We have investigated this IVR issue and cleared out the stale IVR calls for your account. You will not be billed for these stale IVR calls.

Regards,
Plum Support

Thanks, I see that the calls are cleared.