Result url callback taking a long time for outbound calling
Posted: Fri Aug 14, 2009 3:38 pm
Hi There,
We are currently using the PlumVoice platform for making outbound calls to our customers. In order to track success of our outgoing calls and schedule them for a retry we depend on the call back to the result url provided at the time of scheduling the call with the plumvoice voice server. However during our testing we have noticed that the plum voice server sometimes takes a long time (in the order of 10-15 mins or more) to call back on the result url to post the final call statistics. We have the following questions in this regards:
1. Is the behavior we observed beacuse of the fact that we were using a development account and can we expect a more prompt response once we sign a contract and move to a production account?
2. Is there a time guarantee within which we can expect a call back from the voice server? We will configure our application to retry call only after this guaranteed time interval has elapsed.
3. Is there any time guarantees from the time the call is queued to when it is actually initiated?
4. Are there any limits to number of calls that can be simultaneously queued at the voice server by a particular account?
5. Are there any differences between production and development accounts in terms of other service guarantees in general?
We had asked some of the questions above to the sales person who has been helping us and he asked us to post them on the forum as he was unsure of there answers.
Thanks
Mohit
We are currently using the PlumVoice platform for making outbound calls to our customers. In order to track success of our outgoing calls and schedule them for a retry we depend on the call back to the result url provided at the time of scheduling the call with the plumvoice voice server. However during our testing we have noticed that the plum voice server sometimes takes a long time (in the order of 10-15 mins or more) to call back on the result url to post the final call statistics. We have the following questions in this regards:
1. Is the behavior we observed beacuse of the fact that we were using a development account and can we expect a more prompt response once we sign a contract and move to a production account?
2. Is there a time guarantee within which we can expect a call back from the voice server? We will configure our application to retry call only after this guaranteed time interval has elapsed.
3. Is there any time guarantees from the time the call is queued to when it is actually initiated?
4. Are there any limits to number of calls that can be simultaneously queued at the voice server by a particular account?
5. Are there any differences between production and development accounts in terms of other service guarantees in general?
We had asked some of the questions above to the sales person who has been helping us and he asked us to post them on the forum as he was unsure of there answers.
Thanks
Mohit