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Issue restarting plum

Questions and answers about Plum iOn systems

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jcanter
Posts: 47
Joined: Thu Jun 19, 2003 8:54 am

Issue restarting plum

Post by jcanter »

As I understand it, when I make dnis changes in the administrator, I need to restart the plum voice portal. After choosing "Immediate Shutdown" to stop it and "Start Plum VP" to start it, it never seems to come back up correctly. In order to get plumvp working again, I have to stop it, restart the dialogic service and then start the plumvp again. Is there a solution for this?

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
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Re: Issue restarting plum IVR platform

Post by support »

If you're making changes to the IVR application assigned to a DNIS, you shouldn't have to restart the IVR platform at all. If, however, you're making changes to the DNIS assigned to a channel, a restart is necessary.

The bug mentioned is specific to channelized T1 systems. The Dialogic drivers do not properly reset the T1 before exiting. There is a fix for this bug in the next release (2.4.1) of the IVR platform which should be available in July.

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