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Issue restarting plum
Posted: Fri Jun 20, 2003 2:18 pm
by jcanter
As I understand it, when I make dnis changes in the administrator, I need to restart the plum voice portal. After choosing "Immediate Shutdown" to stop it and "Start Plum VP" to start it, it never seems to come back up correctly. In order to get plumvp working again, I have to stop it, restart the dialogic service and then start the plumvp again. Is there a solution for this?
Re: Issue restarting plum IVR platform
Posted: Tue Jun 24, 2003 8:49 am
by support
If you're making changes to the IVR application assigned to a DNIS, you shouldn't have to restart the IVR platform at all. If, however, you're making changes to the DNIS assigned to a channel, a restart is necessary.
The bug mentioned is specific to channelized T1 systems. The Dialogic drivers do not properly reset the T1 before exiting. There is a fix for this bug in the next release (2.4.1) of the IVR platform which should be available in July.