Testing Inbound All with no ANI
Posted: Tue Sep 08, 2009 3:33 pm
We had an issue with our system where a customer called from a phone that did not report an ANI. It caused a problem due to our application code. I could see this in the web admin on the Call Logs page - there was nothing in the ANI column while the column was in progress. Also, the session log had no_ani in it for this call. I need to test this situation to make sure the fix we made to our application works correctly in this situation.
Does anyone know how we can simulate an inbound call that does not report an ANI? We tried setting our cell phones to not show caller id, but the ivr box picked up the ANI anyway.
Thanks!
Does anyone know how we can simulate an inbound call that does not report an ANI? We tried setting our cell phones to not show caller id, but the ivr box picked up the ANI anyway.
Thanks!