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Outbound Platform Errors

Posted: Tue Oct 06, 2009 4:37 pm
by sallen@healthcall.com
We've been getting hundreds of the following error related to outbound calls in our Error Log the last 6 days (today there were 876 errors out of 3800 outbound calls). I have confirmed that this error results in a "bad fetch" error message played to the callee and a failed call. What would cause this?

error tel:+12145923412;ani=8664185131 1 [06/Oct/2009:11:06:22 -0500] yescorp 000001;001;1254845153 Error fetching document http://localhost/outbound/outboundlib/startpage.php due to Empty reply from server
error tel:+12145923412;ani=8664185131 1 [06/Oct/2009:11:06:22 -0500] yescorp 000001;001;1254845153 DocumentParser::FetchBuffer - could not open URL: startpage.php
error tel:+12145923412;ani=8664185131 1 [06/Oct/2009:11:06:22 -0500] yescorp 000001;001;1254845153 DocumentParser::FetchDocument - exiting with error result 2
error tel:+12145923412;ani=8664185131 1 [06/Oct/2009:11:06:22 -0500] yescorp 000001;001;1254845153 errno: 203 uri startpage.php

Contact IVR support@plumgroup.com

Posted: Tue Oct 06, 2009 4:43 pm
by support
Hi,

You should contact support@plumvoice.com about these IVR issues and they can take a look at this as this forum is mostly for IVR developer/code issues.

Please remember to include your customer ID in the subject line of your e-mail when sending this to support. Your customer ID would be found in your support contract with Plum.

Regards,
Plum Support

Posted: Wed Oct 07, 2009 10:18 am
by sallen@healthcall.com
Thanks. I sent this on to support.