We've Moved! Please visit our new and improved forum over at our new portal: https://portal.plumvoice.com/hc/en-us/community/topics

session maintainance

Questions and answers about Plum iOn systems

Moderators: admin, support

Post Reply
nrk1981
Posts: 4
Joined: Mon Oct 05, 2009 3:29 am

session maintainance

Post by nrk1981 »

Hi,
I had configured an application with the remote url
http://ivrind1.alacriti.com/app/csr/csr ... cation.jsp
to the number 617-712-3999 x1085;

I have a problem with this. in my application i will recognize the customer based on the number to which he calls.
I could not trace our the way with your software to capture the called id .
could you please help me out in this

also could you please let me know if there is any option to get live support by chat.

Thanks,
Rajkumar

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

IVR code fix for session.callerid and session.calledid

Post by support »

Hi,

Looking at your IVR code, we noticed the following:

Code: Select all

      <assign name="ivrCallerId" expr="session.callerid" />
      <assign name="ivrCalledId" expr="session.calledid" />


Instead of session.callerid, you would want:

Code: Select all

session.telephone.ani


Instead of session.calledid, you would want:

Code: Select all

session.telephone.dnis


As for your question about live support, please contact your sales representative.

Regards,
Plum Support

Post Reply