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session maintainance

Posted: Thu Oct 15, 2009 8:42 am
by nrk1981
Hi,
I had configured an application with the remote url
http://ivrind1.alacriti.com/app/csr/csr ... cation.jsp
to the number 617-712-3999 x1085;

I have a problem with this. in my application i will recognize the customer based on the number to which he calls.
I could not trace our the way with your software to capture the called id .
could you please help me out in this

also could you please let me know if there is any option to get live support by chat.

Thanks,
Rajkumar

IVR code fix for session.callerid and session.calledid

Posted: Thu Oct 15, 2009 9:51 am
by support
Hi,

Looking at your IVR code, we noticed the following:

Code: Select all

      <assign name="ivrCallerId" expr="session.callerid" />
      <assign name="ivrCalledId" expr="session.calledid" />


Instead of session.callerid, you would want:

Code: Select all

session.telephone.ani


Instead of session.calledid, you would want:

Code: Select all

session.telephone.dnis


As for your question about live support, please contact your sales representative.

Regards,
Plum Support