Plum IVR Support

What is considered a successful call?

Does Plum match up any info showing busy or no answer ? Do they get resent or queued ?

What happens to the call on Plum end if busy signal ?

What happens if no answer (no VM)?

Hi,

About your questions on outbound, they can be best answered here: http://www.plumvoice.com/docs/dev/plumd ... nddevguide

The most helpful section to you in that document would be the section on "Control Sequence", which describes what happens for a successful outbound IVR call (when a voice or answering machine picks up) and what happens for an unsuccessful outbound IVR call (when there's a noanswer, fax, busy, or operator).

Hope this helps.

Regards,
Plum Support

what is the max number of retries for a call that is unsuccessful?

Hi,

For max_retries, the max number of retries you can set for a call that is unsuccessful is 10.

Regards,
Plum Support

Is there any delay between retries?

Hi,

Yes, there is a delay between retries.

There is also a parameter, "retry_interval" that allows you to set an integer from 60 to 172800 indicating the number of seconds between retries.

Regards,
Plum Support

Hello,
One of our customer sites page is no longer showing the duration, response or the correct status information. This appeared to start sometime on the 29th (July) as a customer with 9:00 AM calls show this data, but another account that sent a call at 12:52 PM did not until 12:30 PM CST on the 30th. Did you guys have some kind of repairs or something down during that timeframe that would have caused a delay in the call details being updated? If this happens in the future, do you have any kind of notification to let us know when you will be down?

Thank you for your help in advance,

Transformations Support

Hi Transformations Support,

There was an issue with the 'result_url' handling process not performing cleanly during the time period you have mentioned, which was corrected by our engineering team at 1:55pm EDT yesterday. We apologize for any inconvenience that was experienced.

Regarding notification e-mails, you can send an e-mail to support@plumgroup.com to request for any e-mail addresses to be added to our notification list. Please include your 8-digit customer ID in the subject line of the e-mail. Your 8-digit customer ID can be found in your support contract with Plum. Please speak with a sales account representative if you do not yet have a support contract with Plum.

Regards,
Plum Support

what is the max number of retries for a call that is unsuccessful?

Hi,

For max_retries, the max number of retries you can set for a call that is unsuccessful is 10.

Regards,
Plum Support