Reporting/Statistics

Questions and answers about Plum iOn systems

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neilstebbing

  • Posts: 23
  • Joined: Mon Jun 28, 2010 1:24 pm

Reporting/Statistics

PostWed Dec 29, 2010 12:07 pm

I have just emailed and got a response from our Plum Salesperson and he suggested we get some reporting/statistics out of the box. I will need help getting to the reporting options because our IVR portal has no links for reports nor statistics. It has call logs e.t.c but not a lot else. Can someone walk me through how to get to the reports?
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support

  • Posts: 3544
  • Joined: Mon Jun 02, 2003 3:47 pm
  • Location: Boston, MA

Re: IVR Reporting/Statistics

PostWed Dec 29, 2010 1:45 pm

Hi Neil,

Unfortunately, there are differences between the reporting options between on-site servers and our hosted IVR environment. Our hosted environment offers several additional reporting options that on-site boxes do not have. On-site boxes only contain the call, session, and error logs.

Regards,
Plum Support
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neilstebbing

  • Posts: 23
  • Joined: Mon Jun 28, 2010 1:24 pm

Re: Reporting/Statistics

PostWed Dec 29, 2010 2:06 pm

Ah yes i guess our Salesperson is confused and doesn't know what they sold us. We host our own IVR so reports/stats will have to be custom written. Thanks.

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