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Posted: Wed Dec 29, 2010 12:07 pm
I have just emailed and got a response from our Plum Salesperson and he suggested we get some reporting/statistics out of the box. I will need help getting to the reporting options because our IVR portal has no links for reports nor statistics. It has call logs e.t.c but not a lot else. Can someone walk me through how to get to the reports?
Re: IVR Reporting/Statistics
Posted: Wed Dec 29, 2010 1:45 pm
Unfortunately, there are differences between the reporting options between on-site servers and our hosted IVR environment. Our hosted environment offers several additional reporting options that on-site boxes do not have. On-site boxes only contain the call, session, and error logs.
Posted: Wed Dec 29, 2010 2:06 pm
Ah yes i guess our Salesperson is confused and doesn't know what they sold us. We host our own IVR so reports/stats will have to be custom written. Thanks.