Long call times
Posted: Wed Jan 28, 2004 10:52 am
When looking at the DNIS logs session reports for our production plum system we noticed that there we came across a couple of really long calls. Here are the numbers:
DNIS Occurred Data
Date Time Calls Minutes Avg Sec's Hours
9 1/19/2004 13:00-14:00 4 16013 4003 266.8833
10 1/25/2004 20:00-21:00 2 19203 9602 320.05
We are using a PBX with 12 lines going into our Plum box. We also route to a 1-800 number if there are errors via a bridge transfer. Here is the code we use for that and it works successfully.
Any ideas of how we can diagnose this or common possibillities for long call times?
DNIS Occurred Data
Date Time Calls Minutes Avg Sec's Hours
9 1/19/2004 13:00-14:00 4 16013 4003 266.8833
10 1/25/2004 20:00-21:00 2 19203 9602 320.05
We are using a PBX with 12 lines going into our Plum box. We also route to a 1-800 number if there are errors via a bridge transfer. Here is the code we use for that and it works successfully.
Code: Select all
<var name="callCenterNumber" expr="'&,5363'" />
<form name="transfer">
<transfer bridge="false" destexpr="callCenterNumber"/>
<block>
<disconnect/>
</block>
</form>