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No response from system (i.e. silence)

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nadeemghias
Posts: 3
Joined: Wed Apr 07, 2004 3:51 pm

No response from system (i.e. silence)

Post by nadeemghias »

Hi,

I have a very small vxml file on your server that validates just fine. However, when I call I get no reponse (silence). Here are the contents of the file as well as the log:

Code: Select all

<?xml version="1.0"?>
<vxml version="2.0">
	<form>
		<block>
		<audio>Welcome to American E pay</audio>
		</block>
	</form>
</vxml>

Wed 07 Apr 2004 05:01:45 PM EDT (000000;001;1081371702) [tel] EVENT: New call
Wed 07 Apr 2004 05:01:45 PM EDT (000000;001;1081371702) [tel] EVENT: Beginning tel session
Wed 07 Apr 2004 05:01:45 PM EDT (000000;001;1081371702) [prompt] EVENT: Beginning prompt session
Wed 07 Apr 2004 05:01:45 PM EDT (000000;001;1081371702) [rec] EVENT: Beginning rec session
Wed 07 Apr 2004 05:01:45 PM EDT (000000;001;1081371702) [client] EVENT: Call Start Event: ANII 7732430451 DNIS 3794 VURL /usr/local/plumvp/config/director.vxml
Wed 07 Apr 2004 05:01:45 PM EDT (000000;001;1081371702) [vxi] EVENT: DocumentParser::FetchDocument()
Wed 07 Apr 2004 05:01:45 PM EDT (000000;001;1081371702) [prompt] EVENT: Previously playing audio (if any) has finished
Wed 07 Apr 2004 05:01:45 PM EDT (000000;001;1081371702) [prompt] EVENT: Previously playing audio (if any) has finished
Wed 07 Apr 2004 05:01:45 PM EDT (000000;001;1081371702) [vxi] EVENT: DocumentParser::FetchDocument(/usr/local/plumvp/config/director.vxml)
Wed 07 Apr 2004 05:01:45 PM EDT (000000;001;1081371702) [inet] EVENT: Attempting to fetch file:///usr/local/plumvp/config/director.vxml
Wed 07 Apr 2004 05:01:45 PM EDT (000000;001;1081371702) [vxi] EVENT: VXI::var_element(name="ani" expr = "session.telephone.ani")
Wed 07 Apr 2004 05:01:45 PM EDT (000000;001;1081371702) [vxi] EVENT: VXI::var_element(name="dnis" expr = "session.telephone.dnis")
Wed 07 Apr 2004 05:01:45 PM EDT (000000;001;1081371702) [vxi] EVENT: VXI::var_element(name="id" expr = "session.id")
Wed 07 Apr 2004 05:01:45 PM EDT (000000;001;1081371702) [vxi] EVENT: VXI::var_element(name="callee_type" expr = "session.telephone.callee_type")
Wed 07 Apr 2004 05:01:45 PM EDT (000000;001;1081371702) [fetchurl] LOCAL: file:///usr/local/plumvp/config/1080684289_132072189.vxml
Wed 07 Apr 2004 05:01:45 PM EDT (000000;001;1081371702) [prompt] EVENT: Previously playing audio (if any) has finished
Wed 07 Apr 2004 05:01:45 PM EDT (000000;001;1081371702) [prompt] EVENT: Previously playing audio (if any) has finished
Wed 07 Apr 2004 05:01:45 PM EDT (000000;001;1081371702) [vxi] EVENT: DocumentParser::FetchDocument(file:///usr/local/plumvp/config/1080684289_132072189.vxml)
Wed 07 Apr 2004 05:01:45 PM EDT (000000;001;1081371702) [inet] EVENT: Attempting to fetch file:///usr/local/plumvp/config/1080684289_132072189.vxml
Wed 07 Apr 2004 05:01:45 PM EDT (000000;001;1081371702) [prompt] EVENT: Previously playing audio (if any) has finished
Wed 07 Apr 2004 05:01:45 PM EDT (000000;001;1081371702) [prompt] EVENT: Previously playing audio (if any) has finished
Wed 07 Apr 2004 05:01:45 PM EDT (000000;001;1081371702) [client] EVENT: Call End Event
Wed 07 Apr 2004 05:01:45 PM EDT (000000;001;1081371702) [prompt] EVENT: Ending session
Wed 07 Apr 2004 05:01:45 PM EDT (000000;001;1081371702) [tel] EVENT: Ending Session On Channel 1
Call completed waiting for new call.

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

to fix IVR issue remove audio tags from vxml script

Post by support »

Hello:

The IVR problem you are experiencing is easy to remedy. Simply remove the <audio> tags from your vxml script, like so:

Code: Select all

<?xml version="1.0"?> 
   <vxml version="2.0"> 
       <form> 
          <block> 
              Welcome to American E pay  
          </block> 
       </form> 
   </vxml> 
Any text within a <block> tag is considered TTS.

Plum Support

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