Plum IVR Support

I'm having intermittant troubles with my application that I am unable to duplicate myself. I find that the last call log has been pretty helpful for troubleshooting other problems, but unfortunately I can't go back and get that level of detail for earlier calls that experience this intermittant problem.

Is there a way to view this level of call detail for calls other than the last call?

Hello,

For the IVR hosting systems there is no way to view the same data stored in the last call log outside of the last call log. For on-site IVR systems it is possible to enable debug IVR logs that trace all calls that go through the IVR system and write that data to a per channel file. If you have this requirement for adjusting your on-site IVR system you should contact support@plumvoice.com to make the change request.

Hope This Helps!

Plum Support