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Detailed call logs for all calls?

Questions and answers about Plum iOn systems

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bay
Posts: 2
Joined: Wed Oct 05, 2005 12:08 pm

Detailed call logs for all calls?

Post by bay »

I'm having intermittant troubles with my application that I am unable to duplicate myself. I find that the last call log has been pretty helpful for troubleshooting other problems, but unfortunately I can't go back and get that level of detail for earlier calls that experience this intermittant problem.

Is there a way to view this level of call detail for calls other than the last call?

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
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IVR sys has no way to view same data stored in last call log

Post by support »

Hello,

For the IVR hosting systems there is no way to view the same data stored in the last call log outside of the last call log. For on-site IVR systems it is possible to enable debug IVR logs that trace all calls that go through the IVR system and write that data to a per channel file. If you have this requirement for adjusting your on-site IVR system you should contact support@plumvoice.com to make the change request.

Hope This Helps!

Plum Support

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