Hello,
I'm developing a VoiceXML app on the Plum hosted environment and have noticed a significant (approx 10 second) initial delay when calling the toll-free number versus the regular phone number. The delay occurs at the beginning almost like it hasn't answered the call yet.
This delay is present even when I hook it up to a simple hello world scratchpad.
Is there something you can do to eliminate the delay? Like I said, it is only on the 1-866 toll free number that the delay occurs.
Thanks,
Brian Pursley
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Noticable delay when calling 1-866 number vs. Regular number
toll-free # phone delay on IVR system
We are still working to resolve this IVR issue and expect to have this resolved in the next three weeks.