Plum IVR Support

Hi initiated 3 outbound calls and I can see them in the Campaign queue. and that status of the service is "running"

The are queued and pending, it has been several hours when will these get kicked off or called?


Example of call View:
View Call


Call ID: 4
Status: uncalled
Campaign Name: default
Phone Number: tel:+xxxxxxxxxx (blanked out for privacy)
Start URL: http://xxx.xxx.xxx.xxx/PlumVoice/PayRequest.xml
Result URL:
Call Parameters:
Message Reference:
Session ID:
Attempts: 0 of 3
Last Attempt: None
Retry Interval: 10 Minutes
Scheduled Time: None
Expiration Time: None
Callee Type: noattempt

Morning, what is the normal turn around time on questions or is there an another avenue we should be taking when asking questions?

Respectfully,
Don

Morning,

I got ahold of support via the phone and they looked on the server. When the plum engineer setup the environment, a configuration parameter was missed causing the calls not to go out, or allowing for retrys.

It has been resolved.
Don