Voice Responce
Posted: Wed Sep 06, 2017 4:39 pm
Hi,
We have an onsite system and was trying to use the <grammar> function with the "voice" option but it doesn't seem to work. The below example works if I press 1,2 or 3. But if I say anything nothing happens. Wondering if I'm doing something wrong or if we have this option enable in our onsite system?
Thanks for the help!
We have an onsite system and was trying to use the <grammar> function with the "voice" option but it doesn't seem to work. The below example works if I press 1,2 or 3. But if I say anything nothing happens. Wondering if I'm doing something wrong or if we have this option enable in our onsite system?
Thanks for the help!
Code: Select all
<form>
<field name="selection">
<grammar type="application/srgs+xml" root="voice_options" mode="voice">
<rule id="voice_options">
<one-of>
<item>sales</item>
<item>support</item>
<item>directory</item>
</one-of>
</rule>
</grammar>
<grammar type="application/srgs+xml" root="dtmf_options" mode="dtmf">
<rule id="dtmf_options">
<one-of>
<item>1</item>
<item>2</item>
<item>3</item>
</one-of>
</rule>
</grammar>
<prompt>
For sales, press 1 or say sales.
For tech support, press 2 or say support.
For company directory, press 3 or say directory.
</prompt>
<filled>
<if cond="selection == 1 || selection == 'sales'">
<prompt>You selected sales.</prompt>
<elseif cond="selection == 2 || selection == 'support'"/>
<prompt>You selected support.</prompt>
<elseif cond="selection == 3 || selection == 'directory'"/>
<prompt>You selected directory.</prompt>
</if>
</filled>
</field>
</form>