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Always needs to do a graceful shut down after call
Posted: Tue Jul 18, 2006 9:36 am
by zone24x7
if we stop the call ( just by hanging up the phone) they system needs to do a graceful shut down to make it work again.
what could be the reason to this. is there any information we can provide you to solve this issue.
Re: Always needs to do a graceful shut down after call
Posted: Tue Jul 18, 2006 11:00 am
by zone24x7
zone24x7 wrote:if we stop the call ( just by hanging up the phone) they system needs to do a graceful shut down to make it work again.
what could be the reason to this. is there any information we can provide you to solve this issue.
here is what we get on the error logs
error no_ani 0 [18/Jul/2006:11:34:36 -0400] 000001;000;0000000000 received GCEV_UNBLOCKED event on dxxxB1C1
error no_ani 1 [18/Jul/2006:11:34:36 -0400] 000001;001;0000000000 received GCEV_UNBLOCKED event on dxxxB1C2
error no_ani 2 [18/Jul/2006:11:34:36 -0400] 000001;002;0000000000 received GCEV_UNBLOCKED event on dxxxB1C3
error no_ani 3 [18/Jul/2006:11:34:36 -0400] 000001;003;0000000000 received GCEV_UNBLOCKED event on dxxxB1C4
to diagnose why IVR isn't working, Plum needs sys access
Posted: Tue Jul 18, 2006 3:54 pm
by support
Hello,
In order to properly diagnose why your IVR isn't working we will need to get access to your IVR system. Please email
support@plumvoice.com and include your Plum IVR Support ID # in the subject line and request that they check your IVR system configuration.
Regards,
Plum Support