When my application transfers a caller, no 'ringing out tone' is heard. It's just silence until the transfered call is answered.
I'd like to let the caller hear a ringing out tone so that they dont think something has gone wrong and just abandon the call.
Any ideas on how to achieve this. We are using the UK platform
thanks
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Ring when transfering?
transferaudio attribute plays back audio file of ring on IVR
Hello,
There is no mechanism in the plum IVR platform that would allow the caller to hear the actual ring. However, you can play back an audio file of the ring using the transferaudio attribute of the IVR tag, <transfer>:
The IVR platform will play the audio file specified while the connection attempt is being made. This gives the allusion of a ringback, but can also be used to instead play hold music as well.
Regards,
Plum Support
There is no mechanism in the plum IVR platform that would allow the caller to hear the actual ring. However, you can play back an audio file of the ring using the transferaudio attribute of the IVR tag, <transfer>:
Code: Select all
<?xml version="1.0"?>
<vxml version="2.1">
<form>
<transfer dest="01234567899" transferaudio="somering.wav">
<prompt>Please wait while you are transferred.</prompt>
</transfer>
</form>
</vxml>
Regards,
Plum Support
Last edited by support on Fri Feb 26, 2010 1:39 pm, edited 3 times in total.
IVR system plays audio in a loop until call connects
Hello,
That should definitely not be the case. Are you playing it using the <prompt> tag, or the transferaudio attribute? We tested using a random wave file in the transferaudio attribue and the IVR system plays the audio in a loop until the IVR call is connected.
Regards,
Plum Support
That should definitely not be the case. Are you playing it using the <prompt> tag, or the transferaudio attribute? We tested using a random wave file in the transferaudio attribue and the IVR system plays the audio in a loop until the IVR call is connected.
Regards,
Plum Support
Last edited by support on Fri Feb 26, 2010 1:40 pm, edited 2 times in total.
post IVR code since tests show it is functioning properly
The <transfer> will "barge" on any transferaudio when the far end is picked up. Please post the IVR code you are using as our tests indicate that transferaudio is functioning properly.
Last edited by support on Mon Jan 18, 2010 2:52 pm, edited 1 time in total.