Plum IVR Support

Posted: **Fri Aug 11, 2006 5:44 am**

When my application transfers a caller, no 'ringing out tone' is heard. It's just silence until the transfered call is answered.

I'd like to let the caller hear a ringing out tone so that they dont think something has gone wrong and just abandon the call.

Any ideas on how to achieve this. We are using the UK platform

thanks

Posted: **Fri Aug 11, 2006 10:23 am**

Hello,

There is no mechanism in the plum IVR platform that would allow the caller to hear the actual ring. However, you can play back an audio file of the ring using the transferaudio attribute of the IVR tag, <transfer>:

Code: Select all

<?xml version="1.0"?>
<vxml version="2.1">
<form>
  <transfer dest="01234567899" transferaudio="somering.wav">
    <prompt>Please wait while you are transferred.</prompt>
  </transfer>
</form>
</vxml>

The IVR platform will play the audio file specified while the connection attempt is being made. This gives the allusion of a ringback, but can also be used to instead play hold music as well.

Regards,
Plum Support

Posted: **Tue Aug 15, 2006 7:57 am**

Hi

Thanks for the suggestion.

I tried it but the platform doesnt attempt a transfer until my 'ringing.wav' has finished playing. Is there any way to have the transfer 'barge in' on my ringing.wav ?

Thanks again for the help

Posted: **Tue Aug 15, 2006 9:45 am**

Hello,

That should definitely not be the case. Are you playing it using the <prompt> tag, or the transferaudio attribute? We tested using a random wave file in the transferaudio attribue and the IVR system plays the audio in a loop until the IVR call is connected.

Regards,
Plum Support

Posted: **Tue Aug 15, 2006 9:59 am**

The <transfer> will "barge" on any transferaudio when the far end is picked up. Please post the IVR code you are using as our tests indicate that transferaudio is functioning properly.

Posted: **Wed Aug 16, 2006 3:19 am**

Sorry, my mistake!

I was using prompt. Transferaudio works fine

thanks for your help

Plum IVR Support

Ring when transfering?

Ring when transfering?

transferaudio attribute plays back audio file of ring on IVR

IVR system plays audio in a loop until call connects

post IVR code since tests show it is functioning properly